https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42678#M10111 Could you try another serialnumber - it happend to me too - the issue was that the switch was not longer under contract so I wasn't able to see/load the newest code.<BR /> <BR /> -Ron Tue, 10 May 2016 14:25:00 GMT Ronald_Dvorak 2016-05-10T14:25:00Z https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42677#M10110 A quick question... Are there any issues with the esupport site at the moment?<BR /> <BR /> I can't get any downloads for the X480, despite entering an X480's serial number. All I get is a bunch of older EXOS releases, the most recent being 15.5.1 and I'd quite like to upgrade the 15.7.1 that we're already running, not go backwards.<BR /> <BR /> Paul.<BR /> Tue, 10 May 2016 14:01:00 GMT https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42677#M10110 Paul_Thornton 2016-05-10T14:01:00Z https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42678#M10111 Could you try another serialnumber - it happend to me too - the issue was that the switch was not longer under contract so I wasn't able to see/load the newest code.<BR /> <BR /> -Ron Tue, 10 May 2016 14:25:00 GMT https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42678#M10111 Ronald_Dvorak 2016-05-10T14:25:00Z https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42679#M10112 I've raised a TAC case asking them to check entitlement - the only two I have I've tried, and they most certainly should be on support.<BR /> <BR /> Paul.<BR /> Tue, 10 May 2016 14:47:00 GMT https://community.extremenetworks.com/t5/extremeswitching-exos-switch/esupport-download-site-problems/m-p/42679#M10112 Paul_Thornton 2016-05-10T14:47:00Z