topic RE: PoE issues Summit x460 in ExtremeSwitching (EXOS/Switch Engine)

PoE issues Summit x460

IT_Guy — Wed, 22 Jul 2015 22:52:00 GMT

Stack consists of the three Summit devices: two x460-48p & one x460-24p (#'s 1, 2 & 3 respectively)

When I try to connect a POE device to the 2nd switch, there is no power except for 2 of the 48 ports. The other two switches in the stack are fine. The command "show inline-power slot 2" returns a response "Timeout occurred while retrieving information from hardware." Switches #1 & #3 respond "properly" with their respective power info.

I have rebooted, in turn, each slot. I have also rebooted the stack-topology with no change to the error message noted above. Everything looks & operates fine when a non-PoE device is connected on switch #2.

Despite 2 of the ports delivering power on slot-2, "show log messages nvram" output contains this error: Slot-2: poePlusInit: Initialization failed

Stack, version, and switch output included below.

Any feedback is appreciated.

/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\*

Version, stacking and switch output:
Slot-1 stackname.8 # show ver
Slot-1 : 800324-00-08 ####a-##### Rev 8.0 BootROM: 2.0.1.5 IMG: 12.6.2.10
Slot-2 : 800324-00-08 ####b-##### Rev 8.0 BootROM: 2.0.1.5 IMG: 12.6.2.10
Slot-3 : 800323-00-07 ####c-##### Rev 7.0 BootROM: 2.0.1.5 IMG: 12.6.2.10
Slot-4 :
Slot-5 :
Slot-6 :
Slot-7 :
Slot-8 :
SS-B-1 : 800384-00-01 ###1a-##### Rev 1.0
SS-B-2 : 800384-00-01 ###1b-##### Rev 1.0
SS-B-3 : 800384-00-01 ###1c-##### Rev 1.0

Image : ExtremeXOS version 12.6.2.10 v1262b10-patch1-15 by release-manager
on Tue Jun 5 19:05:37 EDT 2012
BootROM : 2.0.1.5
Diagnostics : 3.4

Slot-1 stackname.8 # sho stacking
Stack Topology is a Ring
Active Topology is a Ring
Node MAC Address Slot Stack State Role Flags
------------------ ---- ----------- ------- ---
*00:xx:xx:xx:xx:aa 1 Active Master CA-
00:xx:xx:xx:xx:bb 2 Active Backup CA-
00:xx:xx:xx:xx:cc 3 Active Standby CA-
* - Indicates this node
Flags: (C) Candidate for this active topology, (A) Active Node
(O) node may be in Other active topology

Slot-3 stackname.6 # sho switch

SysName: stackname
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 00:xx:xx:xx:xx:cc
System Type: X460-24p (Stack)

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Tue Jul 21 17:29:36 2015
Timezone: [Auto DST Disabled] GMT Offset: 0 minutes, name is UTC.
Boot Time: Tue Jul 21 16:49:43 2015
Boot Count: 23
Next Reboot: None scheduled
System UpTime: 39 minutes 51 seconds

Slot: Slot-3 * Slot-1
------------------------ ------------------------
Current State: MASTER BACKUP (In Sync)

Image Selected: secondary secondary
Image Booted: secondary secondary
Primary ver: 12.5.4.5 12.5.4.5
Secondary ver: 12.6.2.10 12.6.2.10
patch1-15 patch1-15

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 12.6.2.10
492717 bytes saved on Tue Jul 21 08:06:59 2015

RE: PoE issues Summit x460

Patrick_Voss — Wed, 22 Jul 2015 22:54:00 GMT

You will need to contact GTAC to proceed further with this issue. This switch may need to be replaced if there is valid entitlement/warranty. Here is an article that provides more information:

https://gtacknowledge.extremenetworks.com/articles/Solution/PoE-ports-not-delivering-power

RE: PoE issues Summit x460

IT_Guy — Wed, 22 Jul 2015 23:00:00 GMT

Based on the link, will any of the commands below cause a disruption of service?

run diagnostics extended
run diagnostics extended slot n (if running on stack or Black Diamond)
show diagnostics

RE: PoE issues Summit x460

Stanley_Riley_J — Wed, 22 Jul 2015 23:00:00 GMT

run diagnostics extended will take down the network and reboot the switch. But it will be necessary for GTAC to begin the RMA process.

RE: PoE issues Summit x460

IT_Guy — Wed, 22 Jul 2015 23:00:00 GMT

I believe I know this answer, just dotting the i's and crossing the t's. Stack topology is a Ring. If I "run diagnostics extended slot 2", will the remaining slots continue their normal operation?

Or am I better off running diags on the whole stack?

RE: PoE issues Summit x460

Patrick_Voss — Wed, 22 Jul 2015 23:00:00 GMT

The rest of the stack should function normally. If you would like to be safe you can disconnect the stacking cables from slot 2 and login manually to run diagnostics.

RE: PoE issues Summit x460

Patrick_Voss — Wed, 22 Jul 2015 23:05:00 GMT

Diagnostics will cause an interruption on the switch you run it on. It is best to do this during a maintenance window.

RE: PoE issues Summit x460

IT_Guy — Wed, 22 Jul 2015 23:05:00 GMT

What is the average time for the extended diagnostics to run on a specific 48p slot?

RE: PoE issues Summit x460

Patrick_Voss — Wed, 22 Jul 2015 23:05:00 GMT

I would allot about 15-20 minutes for the diagnostics to run fully.

RE: PoE issues Summit x460

IT_Guy — Thu, 23 Jul 2015 01:46:00 GMT

Guessing this will be a GTAC call...

Thanks for the assist
Slot-1 stackname.25 # show diagnostics slot 2

Slot-2: X460-48p
Last Test Date: Wed Jul 22 16:36:22 2015
POE check state loop test failed
Last Test Version: 3.4
Summary: Diagnostics Fail
Slot-1 stackname.26 #