topic RE: Failed to connect to the collector 12.38.14.200:443 in ExtremeSwitching (EXOS/Switch Engine)

Failed to connect to the collector 12.38.14.200:443

Stephen_Elliot1 — Tue, 02 Aug 2016 20:15:00 GMT

Hi, I've just commissioned a new X440-G2 running 21.1.1.4 and spotted this error message in the log:

"02-08-2016 15:40:43.15 Failed to connect to the collector 12.38.14.200:443 with SSL enabled (VLAN Mgmt does not have an IP address.)"

Anyone know what it is? I didn't configure this collector address so I assume it's some kind of stats gathering thing Extreme are doing?

Thanks.

RE: Failed to connect to the collector 12.38.14.200:443

Paul_Russo — Tue, 02 Aug 2016 20:21:00 GMT

Hey Stephen

Check out this post on Knowledgebase and see if this resolves your issue https://gtacknowledge.extremenetworks.com/articles/Q_A/Can-I-delete-the-default-tech-support-collect...

Thanks
P

RE: Failed to connect to the collector 12.38.14.200:443

Paul_Russo — Tue, 02 Aug 2016 20:24:00 GMT

Also Yes the tech-support collector allows for information to be sent to GTAC in a proactive way.

Here are the details from the XOS user Guide

"Proactive tech support functionality allows you to collect system information when support is required."
"System information is pushed into a cloud-hosted collector where the Extreme TAC can use it to identify problems to provide solutions. Proactive Tech Support provides the following functionality:"
"• Proactive tech support is implemented as a loadable application, called techSupport.xmod. The XMOD is bundled with EXOS image packages, but can also be upgraded independently at any time without restarting the switch."
"• Proactive tech support allows the switch to proactively collect switch status and send the status report to up to four cloud-hosted collectors."
"• Proactive tech support allows both automatic and manual status report."
"• Proactive tech support allows each collector to have different report data set, report frequency, or report mode. A default collector is configured automatically to minimize the configuration required"
"to enable the feature."

Hope that helps

P

RE: Failed to connect to the collector 12.38.14.200:443

Stephen_Elliot1 — Tue, 02 Aug 2016 20:38:00 GMT

Thanks Paul, I've not come across that feature before.

I've disabled it for now.

RE: Failed to connect to the collector 12.38.14.200:443

Ryan_Mathews — Tue, 02 Aug 2016 20:38:00 GMT

You can run this in stand-alone mode. So if you use Splunk, you can have EXOS send show tech files for analysis.

https://community.extremenetworks.com/extreme/topics/check_out_the_extreme_networks_exos_splunk_app

RE: Failed to connect to the collector 12.38.14.200:443

Paul_Russo — Tue, 02 Aug 2016 20:40:00 GMT

Hey Stephen

It is new as of 21.x code.

P

RE: Failed to connect to the collector 12.38.14.200:443

Drew_C — Tue, 02 Aug 2016 20:40:00 GMT

It's actually in 15.4+ 🙂

RE: Failed to connect to the collector 12.38.14.200:443

Paul_Russo — Tue, 02 Aug 2016 20:40:00 GMT

Well I was close  well sorta.