topic RE: Where is v15.7.1.4 Firmware? in ExtremeSwitching (EXOS/Switch Engine)

Where is v15.7.1.4 Firmware?

Mrxlazuardin — Mon, 23 Nov 2015 16:59:00 GMT

I have been upgrade my client BD8000 with v15.7.1.4 firmware previously. Currently, I don't see that version on firmware download page anymore. What happen with that version? Should I downgrade back to currently available version on that page(v15.6.1)?

RE: Where is v15.7.1.4 Firmware?

Vellachery__Sum — Mon, 23 Nov 2015 18:17:00 GMT

Hi Lazuardi,

Could you please share the show version output from the BD8K? Regards,

Sumeesh.v

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Mon, 23 Nov 2015 18:17:00 GMT

Hi Sumeesh,

Following is "show version" output capture.

Best regards,

RE: Where is v15.7.1.4 Firmware?

Drew_C — Mon, 23 Nov 2015 21:44:00 GMT

Do you see v15.7.2.9 on the downloads page? If yes, I would recommend using it instead, as it's got fixes from 15.7.1.
If you still want v15.7.1, you'll find it at the bottom of the 15.7.2 page.

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Mon, 23 Nov 2015 21:44:00 GMT

Hi Drew,

Following is the eSupport firmware download page capture after I enter BD8000 related S/N. The highest version on that page is 15.6.1.

Best regards,

RE: Where is v15.7.1.4 Firmware?

BrandonC — Mon, 23 Nov 2015 21:44:00 GMT

I just took a look at the serial numbers from your show version output earlier, and it looks like the service contract on both these MSMs expired in August of this year. If you have a contract renewal in progress, you can contact GTAC with that information and they should be able to help you out with downloading this software.

-Brandon

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Mon, 23 Nov 2015 21:44:00 GMT

Hi Brandon,

Actually I just worried because the newest version on the eSupport firmware download page is lower than what I have upgarded before. I have check with other S/N (which is stated by my user as in contract) but same result. It is not happen with Summit one, even with old S/N.

Best regards,

RE: Where is v15.7.1.4 Firmware?

Drew_C — Mon, 23 Nov 2015 21:44:00 GMT

Let me look into this a little further. There is software that came out before the expiration that I think should be available still.
I'm going to check in with our eSupport admin team and get an answer. Standby...

RE: Where is v15.7.1.4 Firmware?

Drew_C — Mon, 23 Nov 2015 21:44:00 GMT

Still waiting on a response - haven't forgotten.

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Mon, 23 Nov 2015 21:44:00 GMT

Hi Drew,

I'm not sure it is about the expired S/N. My old Summits S/N still can be used to see the latest version.

Regardless to expired S/N, the main issue of my question is, should I downgrade the firmware since the current installed version is not listed on eSupport firmware download page?

Best regards,

RE: Where is v15.7.1.4 Firmware?

Drew_C — Mon, 07 Dec 2015 22:51:00 GMT

I got an answer for you on this...
Since this product only has regular warranty (not LLW), the available software version goes back to what was available within the 90 days of the customer warranty start date (8/8/2014) on the serial #. That is why when your contract expired, you lost access to software newer than 15.6.1 (released on 10/6/2014). If a product has LLW warranty, and a contract is expired, we use the last contract expiry date in place of customer warranty date of the serial #. That explains why your Summits can "see" newer software.

Regarding your question about downgrading - I would say no. Generally speaking, staying current is recommended.

-Drew

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Tue, 08 Dec 2015 11:10:00 GMT

Hi Drew,

I don't understand about LLW and regular warranty and why Extreme give differents between that since the BD8000 and Summits was bought with same 1 year PWP NBD AHR support contract (95604- prefix). No Extreme distributor/partner talk about that here.

Best regards,

RE: Where is v15.7.1.4 Firmware?

Yvon_Girard — Tue, 08 Dec 2015 22:41:00 GMT

Here are the specific terms of the warranties, with regards to accessing operational software:

The 1 year warranty that comes with the BD8k provides access to base EXOS SW release that came with the product at time of shipment.

The G1 LLW that comes with Summits provides access to the basic EXOS SW release that came with the product at time of shipment, plus any sustaining releases made available on that major release throughout the life of the product. (see Understanding the Image Version String)

The G2 LLW that comes with some of the newer Summits provides access to all major and minor SW releases on the basic EXOS SW throughout the life of the product.

Please refer to the warranty document we have posted on our website for additional details. http://learn.extremenetworks.com/rs/641-VMV-602/images/Extreme-Networks-Product-Warranty.pdf

With regard to your particular situation:

You are not entitled to newer BD8k Software releases under the 1 Year Warranty. You would have access to these only with an active maintenance contract (your contract has expired). Maintenance contracts provide access to both updates and upgrades.

Older Summits have Lifetime warranty with access to sustaining releases only (no upgrades). You can see and get these with or without an active contract. Again, a maintenance contract would provide full access to both updates and upgrades.

If you have newer Summits with the G2 Warranty, you can also get access to upgrades under the warranty.

RE: Where is v15.7.1.4 Firmware?

Mrxlazuardin — Thu, 10 Dec 2015 22:48:00 GMT

Hi Yvon,

Below is what I get from datasheet.

BD-8806 Warranty:
* Ltd. 1-year on Hardware
* 90-days on Software

Summit X460-24x Warranty:
* Ltd. Lifetime with express Advanced Hardware Replacement

Would you explain me what kind of warranty should I get on each of following conditions and how long?

1. Buy each of above without any support contract
2. Buy each of above with additional 1 year PartnerWorks Plus Next Business Day Advanced Hardware Replacement support contract (95604- prefix)

Best regards,

RE: Where is v15.7.1.4 Firmware?

Ryan_Mathews — Thu, 10 Dec 2015 22:48:00 GMT

Really glad to see you planning your Service strategy before there's an issue.

We've asked our regional team to reach out to you to ensure we make contact (sorry you couldn't find them...as referenced in earlier post) and help you get all the information you need on Extreme maintenance contracts & product warranties so you can make an informed decision.

Our tech support team is world-class and even though we share lots of good solutions here on the Hub Community and GTAC Knowledge, lots of customers ensure GTAC is part of their service strategy. We hope you do too.

Thanks for your trust in Extreme. More to come soon from our local rep....