topic RE: Not able to see Cookie Id on a Packet In on Extreme x440 in ExtremeSwitching (EXOS/Switch Engine)

Not able to see Cookie Id on a Packet In on Extreme x440

Azahar_Machwe — Fri, 14 Jul 2017 16:58:00 GMT

We are running few VLANs in Hybrid mode (openflow enabled). But in the packet in that we get we are not able to see the cookie id.

Cookie Id is 0x00000000000000
Match field is just contains the port number

We were expecting the cookie id to match the non-zero cookie id on the flow and the matching condition.

We can see the packet counts going up on the flow so we know it is being activated.

Help please!

Version info:

Switch : 800552-00-05 1520N-44732 Rev 5.0 BootROM: 1.0.2.1 IMG: 16.1.3.6
PSU-1 : Internal PSU-1 800592-00-05 1507A-45210
PSU-2 :

Image : ExtremeXOS version 16.1.3.6 by release-manager
on Thu Feb 4 13:10:10 EST 2016
BootROM : 1.0.2.1
Diagnostics : 3.1

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Ram3 — Sun, 16 Jul 2017 05:40:00 GMT

Could you open a case and provide us the below requested outputs?

1. show openflow
2. show openflow controller
3. show openflow flows
4. show openflow groups
5. show openflow ports
6. show openflow ports
7. show openflow ports advertised
8. show tech
9. Where did you capture the packets to verify the cookie-id is not matching?
10. Is this cookie-id mismatch causing any issues with network traffic?

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Azahar_Machwe — Mon, 17 Jul 2017 19:57:00 GMT

Definitely will do that.

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Chris_Sargent — Mon, 17 Jul 2017 20:33:00 GMT

The case management website does not recognise any of the serial numbers of our switches and then sends us to a 404 page anyway. Is there another way to create a ticket?

Serial numbers: 1520N-44732 or 1511N-4073

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Ram3 — Tue, 18 Jul 2017 05:53:00 GMT

I have noticed the case got opened (Case# 01345117). One of our GTAC engineer will contact you shortly. Please login into extranet and attach the requested logs to this case.

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Chris_Sargent — Tue, 18 Jul 2017 05:53:00 GMT

I can see the case (and the duplicates that have since been closed).

However we cannot open it - we are just redirected to a page displaying "Error: invalid case".

FYI this is the URL of the link to the case: https://extremeportal.force.com/ExtrCaseDetail?id=5003400000xGVWcAAO&lv=My+Open+Cases

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Drew_C — Tue, 18 Jul 2017 05:53:00 GMT

Chris, I see this in the portal under your account and will let the portal team review.
If you have further issues, please start a new thread to discuss. This conversation is very different from the original question and I can't easily merge the comments at this point.

RE: Not able to see Cookie Id on a Packet In on Extreme x440

Ken_Thomas — Tue, 18 Jul 2017 05:53:00 GMT

Chris, very sorry that you faced this issue. It is an issue with getting user contact records associated to the proper account/company record in our systems, mostly for newly registered users. We are working on fixing your case record to get it updated to the proper account so that you can view it online. I have updated your contact record to the proper account/company, so you will not have this issue going forward with your next cases, and your current case should be fixed shortly. When you have an urgent issue or if there is a problem with the online case management, you can always contact GTAC on the phone. Again, very sorry for the inconvenience. I have written a knowledge article about the No Account Association issue which has some more details and a process for getting it resolved. I hope we have a better ,more proactive solution for this soon.