topic RE: Upgrade Image in ExtremeSwitching (EXOS/Switch Engine)

Upgrade Image

Wee_Hong_Leong — Mon, 12 Oct 2015 14:03:00 GMT

Hi,

I have a switch X440-48P running on image ver 15.2.1.5 on both Primary and Secondary and the use image was on Primary.

I have perform a firmware upgrade on the Secondary to image ver 15.3.1.4 and when the installation completed I selected use image Secondary and reboot the switch.

However, the LAN connection that was connected to this switch did not went up when the switch is up.

But when I selected back to the Primary and reboot the connection came back up.

Could you kindly advice what could be the problem?

RE: Upgrade Image

Bharathiraja__S — Mon, 12 Oct 2015 14:08:00 GMT

Hi Wee,

Is this switch under stack ?

Thanks,
Suresh.B

RE: Upgrade Image

PARTHIBAN_CHINN — Mon, 12 Oct 2015 14:09:00 GMT

Hello Wee,

we need to do live troubleshooting in these cases.
What is the 15.3.14 patch u have in secondary partition.

Is it the latest patch.

You might be hitting known issues.

Regards,
Parthiban Chinnaya

RE: Upgrade Image

Wee_Hong_Leong — Mon, 12 Oct 2015 14:18:00 GMT

The switch is not under stack at this moment but eventually it will. This is the reason that i'm upgrading the firmware as i have a new switch that both Primary and Secondary parition is running on 15.3.1.4 Patch 1-19

RE: Upgrade Image

Wee_Hong_Leong — Mon, 12 Oct 2015 14:19:00 GMT

As the new switch is running on image ver 15.3.1.4 Patch 1-19. I have downloaded the same image and installed into the existing switch in prepare for stacking.

RE: Upgrade Image

PARTHIBAN_CHINN — Mon, 12 Oct 2015 14:21:00 GMT

can you provide access to the switch?

Then we have to upgrade the exos to 15.3.1.4patch1-19 and follow easy setup.
just like new installation of stack.

RE: Upgrade Image

Wee_Hong_Leong — Mon, 12 Oct 2015 14:27:00 GMT

Yes. How can we have a remote session?

RE: Upgrade Image

Wee_Hong_Leong — Mon, 12 Oct 2015 14:34:00 GMT

Can we have a teamview session in 10 mins time? Do kindly provide me your email address so that i can send you the code. Thanks!

RE: Upgrade Image

Bharathiraja__S — Mon, 12 Oct 2015 14:39:00 GMT

Hi Wee,

I would suggest you to contact GTAC for further assistance on this issue.

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

Thanks,
Suresh.B