topic RE: Site Maintenance on SW downloads in ExtremeSwitching (EXOS/Switch Engine)

Site Maintenance on SW downloads

Sebastian_Maure — Tue, 14 Feb 2017 03:26:00 GMT

For the last 4 days I'm unable to access any EXOS Downloads. "Site Maintenance" - "Please try again later."
Is this just me? Any ETA on returning to service?

RE: Site Maintenance on SW downloads

Patrick_Voss — Tue, 14 Feb 2017 03:38:00 GMT

Hello Sebastian,

We are sorry for the inconvenience but a lot of the features on the support portal are still under maintenance. As of now there isnt an ETA but it is being actively worked on and updates may be provided on the page below:

http://support.extremenetworks.com/

RE: Site Maintenance on SW downloads

BradP — Tue, 14 Feb 2017 03:44:00 GMT

Hi Sebastian,

My sources are telling me sometime in the next hour or so.

Thanks
Brad

RE: Site Maintenance on SW downloads

BrandonC — Tue, 14 Feb 2017 03:46:00 GMT

Hi Sebastian,

This link should give you some more info on the maintenance that is currently ongoing.

http://www.extremenetworks.com/esupport-transition/

-Brandon

RE: Site Maintenance on SW downloads

Stephen_Elliot1 — Tue, 14 Feb 2017 16:10:00 GMT

doesn't work for me either - resetting password just loops as well

RE: Site Maintenance on SW downloads

Ryan_Mathews — Tue, 14 Feb 2017 16:10:00 GMT

Stephen, Were you able to log-in to the portal?

I did confirm you have an account created.
Please let us know if you're still having trouble.

RE: Site Maintenance on SW downloads

Stephen_Elliot1 — Tue, 14 Feb 2017 16:10:00 GMT

yes I can, thanks Ryan... the password reset screen doesn't acknowledge that you've asked for a reset and the emal took about 10 mins so I thought it wasn't working. all good now though.

RE: Site Maintenance on SW downloads

Ryan_Mathews — Tue, 14 Feb 2017 16:10:00 GMT

Glad you were able to log in to the Extreme Portal Stephen. Once again, I'm sorry for the frail process that you had to endure to get access to the new site.

I'm afraid this is a temp process that will be replaced with a more robust self-service user registration/profile management on the portal in the coming weeks.

We'll keep working to accelerate a proper solution. I hate that you ran in to so many dead ends.