topic Switch is getting hang in ExtremeSwitching (EXOS/Switch Engine)

Switch is getting hang

Anubhav — Thu, 15 May 2014 10:57:00 GMT

Hi I have a stack of 450e switches which is getting hang and also if save the configuration it takes lots of time. i need suggestion on this to solve the issue

RE: Switch is getting hang

Ron_Huygens — Thu, 15 May 2014 11:35:00 GMT

Hello,

There are too many questions and area's that we can look at to determine what is the root cause.

I suggest that you contact the Extreme TAC.

Regards
Ron

RE: Switch is getting hang

Paul_Russo — Thu, 15 May 2014 15:48:00 GMT

Anubhav Assuming that the config is corrupt you can log into the bootrom of the switch and load a different config or default . To get into the bootrom hold down the space bar and reboot the switch. Continue to hold down the space bar and you will get the bootstrap. Type boot and continue to hold the space bar and you will then get into the bootrom. To load default type in config none then reboot the switch. I do agree with Ron calling TAC is a good call with troubleshooting as it will be resolved quicker.

RE: Switch is getting hang

Sumit_Tokle — Thu, 15 May 2014 21:17:00 GMT

What is the TOP command output? which process is going high? When you do save, what process is going high? you open different session and see the process name which continuously utilizing the high CPU. What is the software version running on switch?

RE: Switch is getting hang

Anubhav — Mon, 19 May 2014 11:41:00 GMT

Hi Sumit i tried the please find the output below:

Mem: 247004K used, 7660K free, 0K shrd, 17464K buff, 49084K cached
CPU: 8.5% usr 21.6% sys 0.0% nic 67.2% idle 0.0% io 0.0% irq 2.6% sirq
Load average: 6.40 5.91 5.85 4/176 1983
PID PPID USER STAT RSS %MEM CPU %CPU COMMAND
Mem: 247064K used, 7600K free, 0K shrd, 17464K buff, 49084K cached
CPU: 11.1% usr 18.0% sys 0.0% nic 66.1% idle 0.0% io 0.0% irq 4.6% sirq
Load average: 6.37 6.02 5.90 11/176 1985
PID PPID USER STAT RSS %MEM CPU %CPU COMMAND
1270 2 root SW 0 0.0 0 6.9 [bcmRX]
1419 1 root S < 25392 9.9 0 6.2 ./hal
1442 1 root S 3972 1.5 0 4.9 ./fdb
1539 1 root S 21384 8.3 0 3.6 ./etmon
1215 2 root RW< 0 0.0 0 3.2 [bcmLINK.0]
1480 1 root S 4932 1.9 0 1.6 ./mcmgr
1421 1 root S 1764 0.6 0 0.9 ./nodemgr
1985 1984 root R 776 0.3 0 0.9 top -d 3
1749 1 root S 752 0.2 0 0.9 ./exsshd
1255 2 root DW< 0 0.0 0 0.9 [tocpd_tx]
1219 2 root RW< 0 0.0 0 0.9 [bcmLINK.1]
1518 1 root S 3544 1.3 0 0.3 ./acl
1431 1 root S 2412 0.9 0 0.3 ./aaa -t random
1760 1059 root S 1304 0.5 0 0.3 /exos/bin/exsh
1208 2 root SW< 0 0.0 0 0.3 [bcmCNTR.0]
1220 2 root SW< 0 0.0 0 0.3 [bcmASYNC]

Image : ExtremeXOS version 12.5.4.5 v1254b5-patch1-13 by release-manager

As of now switch is working fine but some time if i type show temperature command then switch shows " command timeout ". Also some PC's not getting the IP directly connected to this switch, if try to save config then process never complete and doted (Saving config ............) line goes so long

Thanks
Anubhav

RE: Switch is getting hang

Sumit_Tokle — Mon, 19 May 2014 11:54:00 GMT

Are [bcmRX], HAL and FDB process constantly utilizing the switch CPU?

RE: Switch is getting hang

Anubhav — Mon, 19 May 2014 12:12:00 GMT

Hi so any suggestion on this.....

RE: Switch is getting hang

Sumit_Tokle — Tue, 20 May 2014 10:16:00 GMT

Please contact TAC to narrow down ASAP.