topic RE: Aastra VOIP phone and ELRP in ExtremeSwitching (EXOS/Switch Engine)

Aastra VOIP phone and ELRP

Mykhaylo_Skrypk — Fri, 24 Jun 2016 02:44:00 GMT

Hi All,

We are currently struggling with an issue which appears to exist between our Extreme edge switches and certain models of VoIP phones.

Basically, despite having ELRP configured, if a user creates a loop by plugging both the PC and LAN ports on the back of a phone into the same switch the switch does not detect it.

We have carried out packet captures. With a laptop plugged directly into the switch, we see the ELRP packets every 2 seconds. If we put one of these phones in between (with the laptop plugged into the phones PC port) the ELRP packets do not arrive.

This suggests that the phones are stripping/filtering the packets in some way.

Any suggestions are welcome.

Thank you,
Mykhaylo

RE: Aastra VOIP phone and ELRP

Matthew_Helm1 — Fri, 24 Jun 2016 03:09:00 GMT

Do you use a separate VLAN for voice and data? if so, do you have the elrp client configured for both VLANs on the port?

RE: Aastra VOIP phone and ELRP

Mykhaylo_Skrypk — Fri, 24 Jun 2016 03:09:00 GMT

One of our senior engineers was doing troubleshooting in the lab. Results below:

As you could see from our tests in your lab , the other phones tested with ELRP operated as expected as does a direct cable loop ( using Loop vlan with all ports tagged ).

It is only the old phones 4422 that present this unexpected behaviour.

As we have already discussed ELRP uses a Multicast packet.. It would appear that the version of phone at your site , block these packets.

So we have basically 2 answers from an Extreme hardware point of view:

1:
The 4422 version of phone are being replaced, if so you could priorities those units that are connected to Extreme edge switches .

2:
Configure a basic STP configuration which as demonstrated will block the port ( led still active ) when a loop is detected .
SH STPD S0 detail , active port will be forwarding , other (looped ) port is shown as Blocked.

Thank you all for your input on this,

Mykhaylo

RE: Aastra VOIP phone and ELRP

Eric_Burke — Fri, 24 Jun 2016 03:15:00 GMT

Was going to suggest the same as Matthew. ELRP is associated with one or more VLAN's.

RE: Aastra VOIP phone and ELRP

Kevin_Kim — Fri, 24 Jun 2016 12:35:00 GMT

Storm control (flood rate-limit) would help. ('disable port' option is available in 16.1 or later)

# configure ports rate-limit flood broadcast out-actions disable-port
Execute the command
log Generate log event if traffic exceeds configured rate
trap Generate SNMP trap if traffic exceeds configured rate

RE: Aastra VOIP phone and ELRP

Mykhaylo_Skrypk — Fri, 24 Jun 2016 16:30:00 GMT

Hi Matthew,

Just to confirm that this configuration works fine with Aastra 6731i model.

Only Aastra 4425 or 4422 are affected.

enable elrp-client
configure elrp-client periodic B37 ports 1:1-46, 2:1-3, 2:5-40, 2:42-48, 3:1-46, 4:1-48, 5:1-5, 5:7-48 interval 2 log-and-trap disable-port duration 30
configure elrp-client periodic B37_VOIP ports 1:1-46, 2:1-3, 2:5-40, 2:42-48, 3:1-46, 4:1-48, 5:1-5, 5:7-48 interval 2 log-and-trap disable-port duration 30

Cheers,
Mykhaylo