topic Re: password recovery fails from Bootrom in ExtremeSwitching (EXOS/Switch Engine)

password recovery fails from Bootrom

souzadc — Tue, 24 Nov 2020 19:23:21 GMT

Good Morning,I have several Switch Models X44024-t. I need to recover the password of these guys but I can't perform a hard reset because I don't know how the settings are and I can't reset the password because in the bootrom the command config none does not exist.How can I reset the password or create a new user by creating a script using autoexec.xsf other than config none?Thanks

Re: password recovery fails from Bootrom

StephanH — Tue, 24 Nov 2020 20:24:31 GMT

Hello,

see here: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-default-a-switch-when-the-password-is-unknown

“If the config none command is not present, the only way to default the switch from boot rom is by loading a rescue image (see How to use the Boot Rom menu to tftp download a new image to the switch).”

Re: password recovery fails from Bootrom

souzadc — Tue, 24 Nov 2020 20:58:40 GMT

Thank you friend but just that option to delete the entire configuration of the equipment and this is just what I don't want to do.

Re: password recovery fails from Bootrom

StephanH — Tue, 24 Nov 2020 21:23:09 GMT

Hello ,

because of you wrote there is now config none present you can’t use autoexec.cfg like descriped here:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Recover-A-Switch-And-Its-Configuration-Without-The-Password

Maybe this is another alternative for you but you need an failsave account:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-access-an-EXOS-switch-using-a-one-time-failsafe-password

Re: password recovery fails from Bootrom

souzadc — Mon, 30 Nov 2020 21:00:24 GMT

Thanks for the tips, but the only alternative is to reset everything and that is out of the question at the moment. Thank you anyway.

Re: password recovery fails from Bootrom

souzadc — Mon, 30 Nov 2020 22:19:49 GMT

I will explain my difficulty. Whoever installed it went away and didn't leave the passwords. I have 5 Switches configured in Stack. I do not know the IP that they configured but that is the minimum I put another.In this case I would have to reset the settings of this Switch, activate the MGMT IP for Web access and configure the Stacking protocol. For everything to work again. If I succeed, I will do it in other sectors. Can you help me with the Wiki for this process?

Thank you anyway.

Re: password recovery fails from Bootrom

SamPirok — Thu, 03 Dec 2020 00:03:45 GMT

In addition to the reset article that StephanH shared, this guide reviews how to set the Management VLAN: https://documentation.extremenetworks.com/summit/guid-0a4da9fe-a11e-4f02-993c-b53d4bba1d0d.shtml?_ga=2.23683903.406144771.1606742678-926978742.1603721520

And this guide reviews how to set up stacking with these switches: https://extremeportal.force.com/ExtrArticleDetail?n=000001503&q=X44024-t%20stacking%20how%20to

Re: password recovery fails from Bootrom

Chris_H — Thu, 03 Dec 2020 16:17:04 GMT

Hello,

If you have valid entitlement, then get in touch with GTAC.

If you are running 16.2, then the “one-time failsafe” option (the link was already mentioned by StephanH) may be helpful, and in this case GTAC can help you out.

If the switches are pre-16.x, then GTAC will still be able to assist you with this, as long as there’s console access available. There is no way to have this done with keeping the full config and not get in touch with GTAC.

Chris