topic Re: X460G2-24x-10G4 Booting after System Failure in ExtremeSwitching (EXOS/Switch Engine)

X460G2-24x-10G4 Booting after System Failure

Alexandr_P — Thu, 20 Dec 2018 20:57:34 GMT

Hello, all!

Switch X460G2 is stopped.
In this time in logs only
Booting after System Failure.

But what mean?
->show debug system-dump
===============================================
Switch system dump information
===============================================
core_dump_info storage: 8/5120 used [empty]
failure: kernel oops
reason: NMI0
time: Wed Dec 19 22:35:02 2018
.
.
.
log: ... g Address: 0x00000000016a1480, Data: 0x2030786666613834
log: <0>
log: <0>CPU0: NMI at 0xffffffff80001198, liveness (343916, 4295035048)

Few months ago was such situation.
Was made upgrade from EXOS 16.1.3.6 patch1-11 to 21.1.5.2 patch1-2

Thank you!

Re: X460G2-24x-10G4 Booting after System Failure

Alexandr_P — Thu, 20 Dec 2018 21:21:03 GMT

Update.

Earlier switch rebooted.
In this case switch stops responding, network is down, LED MGMT blinking, only after hard reboot (by power cord) switch is booted.
There wasn't possibility to look in with console.

Thank you!

Re: X460G2-24x-10G4 Booting after System Failure

Drew_C — Fri, 21 Dec 2018 03:31:05 GMT

You'll probably want to get a case opened with GTAC on this. There may not be a lot they can determine since it is working fine now after the reboot, but by opening a case, there will at least be some history to follow.

Re: X460G2-24x-10G4 Booting after System Failure

Alexandr_P — Fri, 21 Dec 2018 15:23:35 GMT

Hi, Drew!

Main question - is it HW or SW problem.

Because for now Customer have no valid service, but X460 has LLW.

So if it HW problem, we could make RMA case, without any additional payment.
If it SW problem we have to give to Customer 2 options:

renew service
one-time case opening

Thank you!