topic Re: Failed to upgrade the switch software system for X690-48x-2q-4c with EXOS in ExtremeSwitching (EXOS/Switch Engine)

Failed to upgrade the switch software system for X690-48x-2q-4c with EXOS

Ben_Cheng — Wed, 17 Nov 2021 10:27:05 GMT

Hello Engineers：
I need to upgrade my X690 switch software system because of some problems, but there were some difficults during the upgrade process. No matter what version of the xos file I used, it prompted that the xos version didn't match the existing switch. and those version were supported by X690.I used a TFTP server to transmit the xos, I had tried many times, but I didn't know where the problem was, Had anyone encountered this kind of problem?
Any help will be appreciated.

Re: Failed to upgrade the switch software system for X690-48x-2q-4c with EXOS

CThompsonEXOS — Wed, 17 Nov 2021 17:05:16 GMT

Hi Ben,

If I am reading that correctly you are trying to install the summit image but the x690 uses the ONIE image.

Product: X590 | Extreme Portal (force.com)

The image name should look like this: onie-31.4.1.5.x86_64.xos 31.4.1.5

instead of summitX-31.4.1.5.xos

Thanks,
Chris Thompson

Re: Failed to upgrade the switch software system for X690-48x-2q-4c with EXOS

StephenW — Wed, 17 Nov 2021 17:09:55 GMT

Did you download the EXOS VM image on the GitHub? You will need the file that looks like this "onie-31.1.1.3.xos". It's available on our support page.

http://support.extremenetworks.com/

Re: Failed to upgrade the switch software system for X690-48x-2q-4c with EXOS

Ben_Cheng — Thu, 18 Nov 2021 10:57:12 GMT

Hello Christopher and Stephen，
Thanks very much.
Now I know where I went wrong，as the Stephen said， I download the EXOS VM image from the GitHub， because I can't create a new Extreme Portal account，I open a case,but no engineers reply to me，the case number is 02477550 and I will call them.
Thanks again.