topic EW TAC & OS Summit - Information in ExtremeSwitching (EXOS/Switch Engine)

EW TAC & OS Summit - Information

Jonathandpc — Thu, 11 Mar 2021 00:10:23 GMT

Where can I get information on the scope and SLA of the EW TAC & OS Summit support?

EXTR_Paul — Thu, 11 Mar 2021 00:28:39 GMT

All the support service offerings are defined here.

The support Datasheets.

You are probably looking for this document.

and perhaps this document.

Jonathandpc — Thu, 11 Mar 2021 00:40:59 GMT

Thank you very much @Paul A. Leroux . I have read the documentation and it is what I needed.

I have an additional question. In case of HW failure, does this support not cover the RMA NBD for me?

In that case, is it covered by the equipment warranty and what is the SLA?

EXTR_Paul — Thu, 11 Mar 2021 00:55:22 GMT

The HW Failure RMA NBD varies on your geographic location and your service contract.

It is also dependent on if you are leveraging the LLTW or purchased support.

You are best to reach out to your local Extreme Networks Sales team to see what service levels you have purchased.

But the RMA NBD offerings will be defined here.

and here

FAQ here...(this should had been the first document to read…..sorry)

EXTR_Paul — Thu, 11 Mar 2021 01:09:43 GMT

Here is another phenomenal document.