topic Re: There was a problem during RMA. in ExtremeSwitching (EXOS/Switch Engine)

There was a problem during RMA.

edlee_jinnet — Mon, 31 May 2021 11:25:02 GMT

I would like to RMA ship the "X460-G2-48t-GE4-Base" equipment.

The "Shipping Part Number" was originally "908210-10". But I can't see the "908210-10" number in the changed RMA application form.

Re: There was a problem during RMA.

Stefan_K_ — Mon, 31 May 2021 15:02:57 GMT

Hi,

I only know https://extremeapi.upsrow.com/ and there I can find the Part-Number.

Besides that: You already have opened a ticket, right? Best thing would be to ask GTAC on how to proceed.

Best regards
Stefan

Re: There was a problem during RMA.

edlee_jinnet — Mon, 31 May 2021 15:21:00 GMT

Thank you for your answer.

I don't know why, but when I tried to apply for RMA on the extreme network homepage, it was linked to "https://row.ups.com/GuestAccess/Guest/Entry?Company=e4d3f9b5-085e-449b-ae63-55ec823ded93".

I'll apply through the link you gave me.

Thank you.

Re: There was a problem during RMA.

SamPirok — Wed, 02 Jun 2021 00:10:25 GMT

Hi @edlee_jinnet, I’d like to fix the bad link for you, when you say you applied for an RMA on our homepage, do you mean via a support case or a different page? If it’s not through a support case, could you please send me the link to the page you’re trying to submit the RMA request through so I’m sure I’m in the right place?