https://community.extremenetworks.com/t5/extremeswitching-exos-switch/download-update-for-480-24x-10g4x/m-p/95405#M21850 <P>hi, I am noob on the block.</P><P data-unlink="true">please, how can I download the&nbsp;"Last Supported EXOS Software Version" (maybe 16.x) for product [480-24x(10G4X)]... considering that at site [ https://extremeportal.force.com/ExtrDownloadLanding&nbsp;] I got the message: "You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.".</P><P data-unlink="true">thanks to everybody.</P> Tue, 04 Apr 2023 15:07:18 GMT AndersonSilva 2023-04-04T15:07:18Z https://community.extremenetworks.com/t5/extremeswitching-exos-switch/download-update-for-480-24x-10g4x/m-p/95405#M21850 <P>hi, I am noob on the block.</P><P data-unlink="true">please, how can I download the&nbsp;"Last Supported EXOS Software Version" (maybe 16.x) for product [480-24x(10G4X)]... considering that at site [ https://extremeportal.force.com/ExtrDownloadLanding&nbsp;] I got the message: "You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.".</P><P data-unlink="true">thanks to everybody.</P> Tue, 04 Apr 2023 15:07:18 GMT https://community.extremenetworks.com/t5/extremeswitching-exos-switch/download-update-for-480-24x-10g4x/m-p/95405#M21850 AndersonSilva 2023-04-04T15:07:18Z https://community.extremenetworks.com/t5/extremeswitching-exos-switch/download-update-for-480-24x-10g4x/m-p/95419#M21853 <P>You may not have an active support contract with the correct permissions to download the firmware.</P><P>If you do have a current entitlement, then I suggest to open a GTAC case, so the permissions in the portal can be looked at.</P> Wed, 05 Apr 2023 12:41:53 GMT https://community.extremenetworks.com/t5/extremeswitching-exos-switch/download-update-for-480-24x-10g4x/m-p/95419#M21853 Chris_H 2023-04-05T12:41:53Z