topic Re: NAC silent devices with EXOS and VOSS in ExtremeSwitching (EXOS/Switch Engine)

NAC silent devices with EXOS and VOSS

Lukas99 — Thu, 03 Jul 2025 13:27:28 GMT

Hi,

in our network, we have “silent devices” such as label printers and VoIP phones. These devices are physically connected to the network but do not initiate any active communication. They are intended to be authenticated via NAC.

However, after some time, they become unreachable, as the system considers them "offline"—even though the corresponding port remains active. In this state, the device can no longer be accessed.

As soon as we manually assign a static VLAN to the port, the device starts working properly again.

We are using both EXOS and VOSS. The reauthentication timer is set to 8 hours.

For EXOS, we tried to resolve the issue by setting idle-timeout 0 via NAC, but unfortunately, this did not solve the problem.

Has anyone encountered similar behavior or found a solution?

Thanks

Re: NAC silent devices with EXOS and VOSS

Chris_H — Fri, 04 Jul 2025 12:27:25 GMT

The problem here is most of the time the timeout of the FDB entry.

If you haven't done so, you can check the following kb article with some options: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000057116

Re: NAC silent devices with EXOS and VOSS

rmu — Fri, 04 Jul 2025 13:24:12 GMT

you need to set the session-timeout to 0.

Try to send theses attributes in the radius accept:

Session-Timeout=0

Idle-Timeout=0

rmu

Re: NAC silent devices with EXOS and VOSS

Gabriel_G — Fri, 04 Jul 2025 14:58:27 GMT

^^ Chris has the right answers.

If the idle-timeout of 0 is not working, you may want to check with GTAC to make sure that is a valid solution or if there is some issue there.

In my opinion, the easy solution is to have something ping these devices on a regular basis to keep them 'awake'. You can add devices to XIQ-SE as 'ping only' to accomplish just this task and also monitor the availability of these devices at the same time!

Re: NAC silent devices with EXOS and VOSS

WillyHe — Mon, 07 Jul 2025 10:15:12 GMT

Default FDB time-out is 300 sec or 6 min.
Default ARP time-out is 6 hours or 21.600 sec.

Can it help to

Make the FDB time-out e.g. 21.700 seconds?
(is a common setting, applied on all VLAN's).
Change both to e.g. ARP 1 hour and FDB 3.660 sec.

regards
WillyHe

Re: NAC silent devices with EXOS and VOSS

WillyHe — Mon, 07 Jul 2025 12:25:22 GMT

Some background for this idea.

In the past (suppose it is still the case) when on a L3 interface (VLAN or PORT) a MAC address entry aged, before removing the MAC address and ARP entry from the tables, a ARP request (RE-ARP) was send.
In some network setups, it was then advised to make the FDB time-out few seconds higher then the ARP time-out.

regards
WillyHe

Re: NAC silent devices with EXOS and VOSS

Lukas99 — Fri, 11 Jul 2025 06:05:05 GMT

That's the best solution for me. Only the command "configure netlogin idle-timeout" is failing.