topic RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5) in ExtremeSwitching (EXOS/Switch Engine)

Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Michael_Peel — Tue, 19 Apr 2016 22:24:00 GMT

Card 8900-G48X-xl failing with "Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)."

I am running version 12.5.4.5 on the MSM (MSM-48C) so the card should be happy with it at least I believe that it should be.

I have swapped out the RAM (with known good) on the card with no change.
Is this card just dead?

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

André_Herkenrat — Tue, 19 Apr 2016 22:33:00 GMT

Swapping RAM can't be a solution, since the external table is TCAM. You should go to a newer EXOS version. 12.5 is really old. Search for the recommended EXOS in the GTAC knowledgebase - These guys know what the best version for your setup is...

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Michael_Peel — Tue, 19 Apr 2016 23:50:00 GMT

I know that the version that I have is really old but since the cards release notes say 12.4.1 (or later) Required. I would think that 12.5 would be enough to at least bring the card up. I will however go through the GTAC knowledge base to see if there is a newer version that recommended for this card.

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Drew_C — Tue, 19 Apr 2016 23:50:00 GMT

The specific GTAC Article on this subject is this one: What Is The Recommended Release of EXOS For My Platform?
Which will send you here: Release Recommendations by Platform
Looking ahead from the version listed there lands us at latest patch recommendation of EXOS v15.6.4.2-patch1-7.

I do see one occurrence of error in our internal bug tracker on a 12.5.x version, listed as "Unable to Reproduce." Generally speaking, this would be an indication of hardware failure, though it may be worth a shot to upgrade if you can.
Be careful to not void your warranty by tinkering with the components on the board, even if it is just RAM 😉

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Patrick_Voss — Wed, 20 Apr 2016 00:52:00 GMT

Is there a reason why you replaced the RAM? Typically this does not need to be done. Have you tried putting in the original RAM and see if the behavior changes?

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Michael_Peel — Wed, 20 Apr 2016 01:10:00 GMT

Replaced the RAM per my Boss telling me to try it since I was getting this error with it. The Original RAM is back in with no change. I did notice that while the card is loading if I show the slot the download % will cycle about 5 times from 50 - 100 until the card goes to a failed status.

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Derek_Bird — Wed, 20 Apr 2016 02:27:00 GMT

Have you tried running diags on that MSM?

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Michael_Peel — Wed, 20 Apr 2016 03:10:00 GMT

Extended Diags on the MSM past with flying colors.

RE: Error External Table Tuning Failed(-51) from HAL on CardExec INIT(5)

Derek_Bird — Wed, 20 Apr 2016 03:10:00 GMT

Hmm. Unfortunately, that's no guarantee there isn't a HW failure. The diagnostics code has improved with later and later versions of EXOS.

As Drew mentioned, there is one occurrence of this error in our internal bug tracker on a 12.5.x version, and this does smell like a HW failure...but it might be worth it to move to EXOS v15.6.4.2-patch1-7 to see if the error recurs/newer diagnostics code can pick up a failure.