topic RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS in ExtremeSwitching (EXOS/Switch Engine)

when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:16:00 GMT

SW 1 & 2 are showing the following error when using the console port. Can you please advise why this trial licence warning is
appearing and is this potentially service impacting? NOTE: When logging in via SSH this warning is not seen.

SW-01.1 # exit

System is in trial for 30 day(s) and this will expire in 7 day(s)
login:

&

SW-02.1 # exit
04/04/2017 15:10:41.27 User ****** logout from serial

System is in trial for 30 day(s) and this will expire in 8 day(s)

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Vellachery__Sum — Thu, 06 Apr 2017 12:19:00 GMT

Somyaranjan,

Please execute "show license" and check the license type. You would get this warning message, if you are running a trial-license and it is about to expire in another 8 days.

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Vellachery__Sum — Thu, 06 Apr 2017 12:21:00 GMT

Somyaranjan,

could you please share the output of "show license"?

In case, if you have applied a permanent license and if you are still receiving this warning message. We could clear the trial license by executing the command "debug epm clear trial-license".

Note:- This would require a reboot of the switch.

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:22:00 GMT

SW-01.1 # debug epm show nvram NVRAM Info:
Current License: 3
Previous License: 0
Current Feature pack: 0
Previous Feature pack: 0
Trial Expiry Date: 0
Number of trial license: 0
Trial Secs: 0
Checksum: 0
SW-01.2 # sh licenses
Enabled License Level:
Core
Enabled Feature Packs:

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:23:00 GMT

There are no trail license running on it... When i logged in via console port i am getting this error, But while logged in via SSH no error observed..

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Vellachery__Sum — Thu, 06 Apr 2017 12:25:00 GMT

What is the model# of the switch and the EXOS Release running on it?

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:26:00 GMT

SW-01.2 # sh versionSwitch : 800538-00-02 1333N-41165 Rev 2.0 BootROM: 2.0.1.7 IMG: 15.3.2.11
PSU-1 : PSSW301201A -02 800519-00-05 1333A-40067
PSU-2 : PSSW301201A -02 800519-00-05 1332A-40501

Image : ExtremeXOS version 15.3.2.11 v1532b11-patch1-2 by release-manager
on Wed Aug 14 17:43:34 EDT 2013
BootROM : 2.0.1.7
Diagnostics : 5.10
SW-01.3 # sh switch

SysName: SW-01
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 00:04:96:8B:C3:65
System Type: X460-48t

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Thu Apr 6 06:51:21 2017
Timezone: [Auto DST Disabled] GMT Offset: 0 minutes, name is UTC.
Boot Time: Tue Sep 17 18:34:53 2013
Boot Count: 6
Next Reboot: None scheduled
System UpTime: 1296 days 12 hours 16 minutes 27 seconds

Current State: OPERATIONAL
Image Selected: secondary
Image Booted: secondary
Primary ver: 12.5.4.5
Secondary ver: 15.3.2.11
patch1-2

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 15.3.2.11
517495 bytes saved on Wed Dec 14 04:31:21 2016

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

OscarK — Thu, 06 Apr 2017 12:26:00 GMT

Could the trial license be enabled previously and cleared without the switch being rebooted ?
A reboot is needed after the trial-license is cleared.

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:26:00 GMT

Hi Oscark, No we have not enabled any license before... If so why we are not getting error while logged in via SSH.

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Vellachery__Sum — Thu, 06 Apr 2017 12:29:00 GMT

Somyaranjan,

Am suspecting a trial license might be installed in the past and the switch wouldn't have been rebooted after clearing the trial license. Would it be possible for you to reboot only 1 switch and check if it is still logging the following message?

RE: when connected via console port getting error as System is in trial for 30 day(s) and this will expire in 7 day(s), X460-48t, EXOS

Somyaranjan — Thu, 06 Apr 2017 12:29:00 GMT

Is there any solution apart from this, for reboot i need to check with customer approval and get back to you..