topic help with a black diamond 8810. in ExtremeSwitching (EXOS/Switch Engine)

help with a black diamond 8810.

Carlos_Valladar — Fri, 14 Nov 2014 03:30:00 GMT

Hi, I can help with a black diamond 8810. what happens is I can not boot from picture 1, picture 2 that comes by default and gives errors. greetings,

RE: help with a black diamond 8810.

Drew_C — Fri, 14 Nov 2014 04:50:00 GMT

Hi Carlos,
Did this problem start suddenly? Can you share the error messages you are seeing?

You may have a corrupted installation. It is possible to reload EXOS from the BootROM to try to recover. You will lose any configuration files saved on the switch by doing this.

You may also have a hardware failure that requires an RMA.

I would invite you to open a case with GTAC so they can help determine if the errors are recoverable or if it will require a replacement.

-Drew

RE: help with a black diamond 8810.

Carlos_Valladar — Thu, 20 Nov 2014 03:35:00 GMT

This error throws me to boot from the 2 images.

Regards,

RE: help with a black diamond 8810.

Drew_C — Thu, 20 Nov 2014 05:16:00 GMT

Hi Carlos,
It looks like your switch has encountered a hardware failure of some sort. Can you please open a case with GTAC so that they can help narrow down the issue and work with you to replace the failed parts?

RE: help with a black diamond 8810.

Carlos_Valladar — Thu, 20 Nov 2014 20:21:00 GMT

Hi Drew, Might help me open a case GTAC, since I'm new to this site.

regards,

RE: help with a black diamond 8810.

PARTHIBAN_CHINN — Thu, 20 Nov 2014 20:29:00 GMT

please call TAC and provide the serial number.
+18009982408.
+14085792826

RE: help with a black diamond 8810.

Carlos_Valladar — Fri, 21 Nov 2014 02:06:00 GMT

thank you!