topic RE: Switch x440t extreme problem with ports in ExtremeSwitching (EXOS/Switch Engine)

Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 18:06:00 GMT

Hello! I have some problems with some ports of my switch x440t. How can i discover if my ports are failing? exist some command?

thanks!!!

RE: Switch x440t extreme problem with ports

Paul_Russo — Mon, 28 Apr 2014 18:14:00 GMT

Hello Andrei

Not sure what problems you are having with the ports but if you look at the stats for TX and RX and you are seeing errors what I would then do is run Extended Diagnostics on the switch using the run diagnostics extended. This will impact the switch so please do it after hours or in a maintenance window.

Thanks
P

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 18:36:00 GMT

Hi! Some ports of my switch doesn't respond. Even the leds don't light. But, I can't find a command what say something like "Problem in port x". Sorry about my english....

Thank you!

RE: Switch x440t extreme problem with ports

Paul_Russo — Mon, 28 Apr 2014 19:11:00 GMT

running the diagnostics should show any HW issues. If the switch is still in default just do a show vlan default or show default and see if the ports are enabled. they will have a ! if they are disabled.

If they are enabled then I would recommend opening a TAC request. The 440 has LLW that will replace the HW if it is bad.

Thanks
P

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 19:26:00 GMT

Thanks to your help!!! The ports are enabled, but doesn't work. Sorry about my ignorance, but what is LLW and HW?

RE: Switch x440t extreme problem with ports

Sumit_Tokle — Mon, 28 Apr 2014 20:14:00 GMT

we have seen on EXOS 15.1 and EXOS 15.2 base software version for X440 switch, some ports stops forwarding the traffic at random interval of time. those port never learn mac address. I would suggest to upgrade the switch to EXOS 15.,3.1.4 patch 1-33 and see if you are facing the similar issue.

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 20:14:00 GMT

Hello! We have on switch the EXOS 15.3.2.11 parch1-2. Maybe I can to upgrate for 15.4... What do you think?

RE: Switch x440t extreme problem with ports

Paul_Russo — Mon, 28 Apr 2014 20:14:00 GMT

Hey Andrei

This depends on your service level. If you do not have a service level then you can only get the level of code that was out when you ordered your equipment. I would call TAC and see if they can help diagnose the issue it will be the fastest resolve time.

P

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 20:14:00 GMT

So, are you think that my equipment have a hardware problem? Why the diagnostic extended can't find nothing?
What I need to do?
Thank you again!!

RE: Switch x440t extreme problem with ports

Paul_Russo — Mon, 28 Apr 2014 20:16:00 GMT

Andrei

LLW stands for Limited Lifetime Warranty. LLW is for the Hardware so if there is a physical issue it will be replaced. I would recommend Sumit's suggestion first.

Thanks
P

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 28 Apr 2014 20:16:00 GMT

Thanks again!! You are helping me a lot!
So, i run the diagnostic extended and everything is ok, but my ports 1-9 dosen't work yet. look the diagnostic:

[KSW-SFB-CENAFLOR.1 # run diagnostics extended

Running Diagnostics will disrupt network traffic.
Are you sure you want to continue? (y/N) Yes

SW-SFB-CENAFLOR.2 #
The system is g
Sending SIGKILL to all processes

Requesting system reboot

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2012 Extreme Networks, Inc.

Loading EXOS Diagnostics ... | /

Running Image ...Decompressing diagnostics...

Initializing operational diagnostics...

Running Power On Self Test...(Extended mode)

Test i2cenviron - PASS
Test nvram - PASS
Test internal compact flash - PASS
Test sdram - PASS
Test loopback eth - PASS
Test loopback pci - PASS
Test loopback mac interface - PASS
Test loopback phy copper - PASS
Test loopback phy fiber - PASS
Test snake interface - PASS
Test asic0 reg - PASS
Test asic0 mac - PASS
Test asic1 reg - PASS
Test asic1 mac - PASS

Storing diagnostics result into EEPROM.
Diagnostics completed.
Waiting for reboot...Restarting system.

What is happening?

RE: Switch x440t extreme problem with ports

Sumit_Tokle — Tue, 29 Apr 2014 14:19:00 GMT

If you have upgraded the switches to EXOS 15.3.1 patch 1-33 and still seeing the issue, open the case with TAC.

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Tue, 29 Apr 2014 14:19:00 GMT

I upgraded my switch, but not solve my problem... What I don't understand is why the switch don't show me that it have a problem??

Thank you!!

RE: Switch x440t extreme problem with ports

Paul_Russo — Tue, 29 Apr 2014 18:33:00 GMT

Hey Andrei

The extended diagnostics cover a lot of the HW testing but there are some things it may not catch. TAC can also look at the Show Tech file or see if there are any dumps to help determine the issue.

Thanks
P

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Tue, 29 Apr 2014 18:33:00 GMT

Hey! Thanks!!
I found this errors in logs:
bcm_custom_extr_eee_config_set(16178): eee set enable error, port=8, unit=0, enable=0, rv=-16

Failed to set eee config on port 8, rv = -16

RE: Switch x440t extreme problem with ports

Sumit_Tokle — Tue, 29 Apr 2014 18:33:00 GMT

open a case with TAC 

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Tue, 29 Apr 2014 18:33:00 GMT

Thanks...

RE: Switch x440t extreme problem with ports

Andrei_Tunes — Mon, 05 May 2014 19:39:00 GMT

Thanks everyone!! How can I put 'Answered' in this topic?

RE: Switch x440t extreme problem with ports

Sumit_Tokle — Mon, 05 May 2014 20:30:00 GMT

You can comment it on this post itself if it's regarding the X440 port issue else I would suggest to create new post.

RE: Switch x440t extreme problem with ports

zain_mallick — Mon, 28 Mar 2016 17:08:00 GMT

my problem is that ,when i connect the switch(summit x440) with pc's the switch is not working but the lights of all ports are green....