topic RE: How do I set X440-24p back to Factory Default? in ExtremeSwitching (EXOS/Switch Engine)

How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:32:00 GMT

So I setup this new out-of-box switch, I set the admin password, but I can no longer get into it. I obviously set the password to something that I can't seem to replicate. Anyways I am trying to set the switch back to factory default but I am not able to. I go into the bootloader by holding the space bar a the appropriate time. From there all documentation states to perform a config none command and reboot. Well this command is not accepted, it doesn't recognize the 'config' command. I have called TAC and they sent me the same documentation in which I have already read. I have not disabled the failsafe-account, but still has default username and password, but I don't know what they are. There is conflicting documentation on this, TAC stated that has to be manually set, other documentation states TAC has a utility to determine the creds for me. So what is the real deal here????? Getting frustrated.

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:42:00 GMT

Hey Jason

There are actually two boot options first is the boot strap and the second is the boot loader.

When you power up the switch and hold the spacebar you first go into the boot strap. You need to then type boot and continue to hold the space bar and that will take you to the boot loader that is where you put the config none.

Please let me know if this helps
P

RE: How do I set X440-24p back to Factory Default?

Gopu_T — Fri, 30 May 2014 00:42:00 GMT

Thank u Paul Russo,

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:43:00 GMT

I am in the BootROM> I am only given 1 option to boot into. There are not 2 options.

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:44:00 GMT

if you hit ? what menu do you get?

P

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:46:00 GMT

yes can you cut and paste that here?

P

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:46:00 GMT

Gives me the help menu same as pressing 'h' or 'help'

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:48:00 GMT

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:50:00 GMT

What bothers me is that is starts of with 'Alternate Bootstrap Image'

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:51:00 GMT

ok so type boot and continue to hold down the space bar until you go into the next command line. then do the config command and let me know

P

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:52:00 GMT

ok, been there done that, trying again.....

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:54:00 GMT

It just starts loading the XOS image. Doesn't go to another cmd line, doesn't prompt for the bootloader again. 

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:54:00 GMT

ok thanks
P

RE: How do I set X440-24p back to Factory Default?

Paul_Russo — Fri, 30 May 2014 00:56:00 GMT

thanks Jason

This is strange. I dont have one in front of me let me check.

P

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:56:00 GMT

Here is the output

BootRom > boot

Loading EXOS Image ...

Running Image ...

Starting ExtremeXOS 15.3.1b4

Copyright (C) 1996-2013 Extreme Networks. All rights reserved.

Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135; 7,448,045; 7,447,777; 7,453,874; 7,463,628; 7,483,370; 7,499,679; 7,502,374; 7,539,750; 7,522,516; 7,546,480; 7,552,275; 7,554,978; 7,558,273; 7,568,107; 7,577,996; 7,581,024; 7,580,409; 7,580,350; 7,584,262; 7,599,292; 7,602,721; 7,606,249; 7,606,240; 7,606,263; 7,613,209; 7,619,971; 7,646,773; 7,646,770; 7,649,879; 7,657,619; 7,657,635; 7,660,259; 7,660,894; 7,668,969; 7,672,228; 7,675,915; 7,689,678; 7,693,158; 7,710,993; 7,719,968; 7,724,734; 7,724,669; 7,733,899; 7,752,338; 7,773,507; 7,783,733; 7,792,058; 7,813,348; 7,814,204; 7,817,549; 7,817,633; 7,822,038; 7,822,032; 7,821,931; 7,823,199; 7,822,033; 7,835,348; 7,843,927; 7,856,019; 7,860,006; 7,889,750; 7,889,658; 7,894,451; 7,903,666; 7,908,431; 7,912,091; 7,936,764; 7,936,687; 7,944,942; 7,983,192; 7,990,850; 8,000,344; 8,055,800; 8,059,658; 8,072,887; 8,085,779; 8,107,383; 8,117,336; 8,117,657; 8,135,007; 8,139,583; 8,159,936; 8,160,074; 8,161,270; 8,174,980; 8,204,070; 8,208,418; 8,233,474; 8,255,996; 8,274,974; 8,279,874; 8,295,188.

(pending-AAA) login:

Authentication Service (AAA) on the master node is now available for login.

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 00:59:00 GMT

We have tried downloading an image from a tftp server, no dice comes back with not enough space. But it does reference a recovery image, and we can't find one available.

RE: How do I set X440-24p back to Factory Default?

Sumit_Tokle — Fri, 30 May 2014 01:01:00 GMT

BootRom > config none

config: Command not found. Try 'h' for help!

If we upgrade switch to any EXOS software from BOOTROM, it will erase all information from flash memory (including configuration, XOS image file). Therefore, it will allow you to login into the switch using the default username and password, but it will not show “config none” command. To provide more security we have disabled the “config none” command in 2.0.2.1 bootrom(Latest).

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 01:12:00 GMT

Well that gets the big WTF

Make it more secure from the BOOTLOADER you disable the command to reset the config, ok whatever. How do I reset the config?? I have definitely tried downloading an image and it states its too large try increasing block size.......

RE: How do I set X440-24p back to Factory Default?

Sumit_Tokle — Fri, 30 May 2014 01:16:00 GMT

You may try to downgrade the bootrom version to get the "config none" command back, but it is not recommended.

RE: How do I set X440-24p back to Factory Default?

Jason_Weems — Fri, 30 May 2014 01:17:00 GMT

That is an awesome idea, where do I download a bootrom version from???