topic RE: I can't save my configuration in ExtremeSwitching (EXOS/Switch Engine)

I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 05:15:00 GMT

I can't save my configuration on a BlackDiamond 8810, I'm getting this error: Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!

RE: I can't save my configuration

Prashanth_KG — Tue, 23 Jun 2015 07:15:00 GMT

Hi Alejandro,

Please share the SW version that you are running in the switch. And the exact outputs that you see while saving the configuration. Are there any warnings about any process being shutdown before you get this error?
Thank you.

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 07:15:00 GMT

Thank you, the SW version is 12.4.1.7, this is the output.

Image : ExtremeXOS version 12.4.1.7 v1241b7-patch1-4 by release-manager
on Fri Apr 23 20:05:13 EDT 2010
BootROM : 1.0.4.2
Diagnostics : 1.13

CORE.2 # save configuration
The configuration file primary.cfg already exists.
Do you want to save configuration to primary.cfg and overwrite it? (y/N) Yes
Saving configuration on master MSM ............Error: Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 07:15:00 GMT

no warnings, but this issue started after a heat problem with our air conditioning system in the site, the temperature rised at 51C degrees.

RE: I can't save my configuration

simon_bingham — Tue, 23 Jun 2015 12:11:00 GMT

just worth a try

try

save configuration temp

just to see it will save with a specified name.

if it does try

save configuration primary.

Simon

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 19:29:00 GMT

It didn't work, thank you any way. I got the same error.

CORE.3 # save config temp
Do you want to save configuration to temp.cfg? (y/N) Yes
Saving configuration on master MSM ....................................................................................................................................................................................Error: Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!

RE: I can't save my configuration

Drew_C — Tue, 23 Jun 2015 19:29:00 GMT

Hi Alejandro,
The outputs you're sharing here don't indicate that a configuration change needs to be saved. If there was, you would see an asterisk before each line on the CLI, like this

code:

* X440-8p.1 #

If you can confirm this, I'd recommend scheduling a reboot. Also of note, EXOS 12.4 is unsupported - you may want to look into upgrading software on your system.

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 19:29:00 GMT

Drew, thank you for the post, the output is edited, that's the reason you don't see the *, and updating the problem, it has a secondary MSM module, and it has shutdown itself.

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 19:29:00 GMT

We are afraid, (because of the secondary module shutdown) that if we reboot, it won't start.

RE: I can't save my configuration

Drew_C — Tue, 23 Jun 2015 19:29:00 GMT

That's a valid concern. At this point, I would recommend opening a ticket with GTAC.
How to contact Extreme Networks Global Technical Assistance Center (GTAC)

RE: I can't save my configuration

surender_lakra — Tue, 23 Jun 2015 21:06:00 GMT

Can you try to save configuration on secondary disk

save configuration secondary

RE: I can't save my configuration

Alejandro_Gutie — Tue, 23 Jun 2015 21:06:00 GMT

thank you surender. already done, same error.

RE: I can't save my configuration

EtherMan-Dupe — Tue, 23 Jun 2015 21:06:00 GMT

Hmmm I wonder if he unseated the failed secondary MSM he could save safely then ??? I know when we have had a backup msm go down the system is not happy till we unplug it or replace it.

RE: I can't save my configuration

Alejandro_Gutie — Sat, 27 Jun 2015 20:59:00 GMT

I did a reboot as Drew C. recommended and it works. I want to thank you guys for your comments, it really helped!.

RE: I can't save my configuration

Rupinder_Kaur — Sat, 27 Jun 2015 20:59:00 GMT

Hi Alejandro ,

I just wanted to know since configuration was not being saved , did reboot erase the config or all remained as it is???

I am facing the same issue and want to know the consequences of reboot.