topic RE: x460-48p error 5: fan failing / operational again over and over in the log in ExtremeSwitching (Other)

x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 19:49:00 GMT

Hello, Has anyone seen these types of errors? We are seeing these in the log for both switches in a 2-switch stack. Is it really possible that 2 switches are having similar fan problems at the same time? 05/15/2015 10:39:17.80 Slot-2: Slot-2, Error 5: Fan #4 in slot 2 operational. Rpm 3485 is back to operating range (from 2320 to 8050 rpm). 05/15/2015 10:39:17.79 Slot-2: Slot-2, Error 5: Fan #3 in slot 2 operational. Rpm 3343 is back to operating range (from 2320 to 8050 rpm). 05/15/2015 10:39:17.77 Slot-2: Slot-2, Error 5: Fan #2 in slot 2 operational. Rpm 7336 is back to operating range (from 5120 to 16100 rpm). 05/15/2015 10:38:47.80 Slot-2: Slot-2, Error 5: Fan #1 in slot 2 operational. Rpm 15855 is back to operating range (from 5120 to 16100 rpm) 05/15/2015 10:38:18.65 Slot-1: Slot-1, Error 5: Fan #2 in slot 1 operational. Rpm 7228 is back to operating range (from 5120 to 16100 rpm). 05/15/2015 10:38:18.65 Slot-1: Slot-1, Error 5: Fan #1 in slot 1 operational. Rpm 7561 is back to operating range (from 5120 to 16100 rpm). 05/15/2015 10:38:17.78 Slot-2: Slot-2, Error 4: Fan #4 in slot 2 failed. Rpm 8057 is out of operating range (from 2320 to 8050 rpm). (X460- 05/15/2015 10:38:17.78 Slot-2: Slot-2, Error 4: Fan #3 in slot 2 failed. Rpm 8057 is out of operating range (from 2320 to 8050 rpm). (X460- 05/15/2015 10:38:17.77 Slot-2: Slot-2, Error 4: Fan #2 in slot 2 failed. Rpm 16384 is out of operating range (from 5120 to 16100 rpm). (X46 Any suggestions would be helpful. Thanks, Stan

RE: x460-48p error 5: fan failing / operational again over and over in the log

Hernandez__Josh — Fri, 15 May 2015 19:54:00 GMT

Stanley,

What is the physical status of the fan when the failure messages are occurring? What is the status of the fan LED? What version of EXOS? I would also suggest reaching out to GTAC so we can troubleshoot further and identify the issue.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Doug — Fri, 15 May 2015 19:57:00 GMT

Take a look at the following article to see if it addresses it....
http://gtacknowledge.extremenetworks.com/articles/Solution/Summit-X460-Fan-Failure

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 20:12:00 GMT

Joshua, I'm not physically at the location, so I'm having my site lead check the LED. The EXOS version is 12.5.4.5 patch 1-4.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Hernandez__Josh — Fri, 15 May 2015 20:17:00 GMT

Stanley,

Have these fans been recently pulled and reinserted? Were there any recent changes? Also please note that the recommended release for a Summit X460 is 15.5.3.4-patch1-5.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 20:25:00 GMT

Joshua, No recent changes and the fans were not touched to my knowledge. Doug, Here is the output of my debug command: =======Environmental Data======== Fan Slot: 1 State OPERATIONAL Fan Part Info: Name: SerialNum: PartNum: Revision: 0.0 Flags: 0 FailureCode: 0 PowerOnDate: Wed Dec 31 19:00:00 1969 Fimware Rev: BuildTag: gridId: 0 Number of voltage line to monitor: 1 Volt: 12.00V Watts: 5.00W Fan#0: State: FAILED Location: Fan#1: State: FAILED Location: Fan#2: State: OPERATIONAL Location: Fan#3: State: OPERATIONAL Location: Odometer: not supported Temperature: 0 Celsius RpmLow 3500 RpmHigh 15500 Fan1: 7561 rpm Failed 0 FailedCount 0 Fan2: 7336 rpm Failed 0 FailedCount 0 Fan3: 3171 rpm Failed 0 FailedCount 0 Fan4: 3110 rpm Failed 0 FailedCount 0 Fan control period: 0 msec Desired temperature: 30 Fan Power Level: 0 errorSum: 0 biasGain: 0 Fan Slot: 2 State OPERATIONAL Fan Part Info: Name: SerialNum: PartNum: Revision: 0.0 Flags: 0 FailureCode: 0 PowerOnDate: Wed Dec 31 19:00:00 1969 Fimware Rev: BuildTag: gridId: 0 Number of voltage line to monitor: 1 Volt: 12.00V Watts: 5.00W Fan#0: State: OPERATIONAL Location: Fan#1: State: FAILED Location: Fan#2: State: FAILED Location: Fan#3: State: FAILED Location: Odometer: not supported Temperature: 0 Celsius RpmLow 3500 RpmHigh 15500 Fan1: 16384 rpm Failed 0 FailedCount 0 Fan2: 16384 rpm Failed 0 FailedCount 0 Fan3: 8057 rpm Failed 0 FailedCount 0 Fan4: 7927 rpm Failed 0 FailedCount 0 Fan control period: 0 msec Desired temperature: 30 Fan Power Level: 0 errorSum: 0 biasGain: 0 Fan Slot: 3 State EMPTY

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 20:31:00 GMT

Doug, Also, sh fan shows that they are operational: FanTray-1 information: State: Operational NumFan: 4 Fan-1: Operational at 7561 RPM Fan-2: Operational at 7447 RPM Fan-3: Operational at 3212 RPM Fan-4: Operational at 3072 RPM FanTray-2 information: State: Operational NumFan: 4 Fan-1: Operational at 7123 RPM Fan-2: Operational at 7561 RPM Fan-3: Operational at 3321 RPM Fan-4: Operational at 3461 RPM FanTray-3 information: State: Empty FanTray-4 information: State: Empty FanTray-5 information: State: Empty FanTray-6 information: State: Empty FanTray-7 information: State: Empty FanTray-8 information:

RE: x460-48p error 5: fan failing / operational again over and over in the log

Hernandez__Josh — Fri, 15 May 2015 20:51:00 GMT

Stanley,

Thank you for that information. I would suggest calling into GTAC so we can open a service request and troubleshoot the issue further and determine a resolution.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 20:57:00 GMT

ok, will do. Thank you very much for your time today.  Actually, one more question, are the fans in the x460 replaceable, or does the whole switch need to be replaced? I'm trying to plan my next steps.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Hernandez__Josh — Fri, 15 May 2015 22:09:00 GMT

Stanley,

The Summit X460 fans are modular and can be replaced.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Fri, 15 May 2015 22:18:00 GMT

Whew, no rebuilding of the stack then. That's good for me. 

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Wed, 20 May 2015 00:53:00 GMT

Sorry to bring this up again, but I need to retrieve the fan serial numbers for GTAC. They suggested running sh fan det, but that doesn't show any serial numbers. Is there a different place I can check? Please keep in mind that I'm currently running XOS 12.5.4.5patch1-4. Thanks for any tips.

RE: x460-48p error 5: fan failing / operational again over and over in the log

Stanley_Riley_J — Wed, 20 May 2015 01:40:00 GMT

We got it. It is due to the version of XOS we are running there. We just pulled the fans and took pics of the serials. lol