topic 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016 in ExtremeSwitching (Other)

2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Ken_Thomas — Tue, 02 Aug 2016 19:35:00 GMT

Here are the new articles that were published July 24 - July 30 2016 in GTAC Knowledge:

Sunday, July 24, 2016:
Hostname is not resolved via DNS while initiating Telnet/SSH/SCP/TFTP from switch
Pre-registration portal CSV has incorrect value for "password" field in the CSV template download
NetSight is not using correct license resulting in lowered device limits
Large delay between host and user authentication using NAC
Understanding NAC - Basic operation of authentication and authorization engine

Monday, July 25, 2016:
How to Obtain and download EXOS
Switch cannot detect the serial number
What base license level is the X620 shipped with?
When changing port partition on an X770 switch, does the switch need to be rebooted?
Interface in Created VRF Does Not Reply to Ping from Global VRF
Does EXOS support Port-Specific VLAN Tag?
How to configure traps on Exos

Tuesday, July 26, 2016:
SNMP Process Running High and EXOS Switch Lost Contact to NetSight
Can the second port on an IdentiFi Wireless AP be used as a data port to connect a PC?
IdentiFi Wireless AP not registering to controller due to Non-secure tunnel error
What does "Total number of IGMP data packets switched" counter mean in l2stats
1G SFP in SFP+ Slot causes LAG Trunk Group Speed of 10000
EXOS: Error message noted - "Kern: MM-A: everestBcmpktToSkb: Could not get pif for slot=3 port=-1"
Unexpected errors seen in the logs when configuring CVID ranges on a CEP port
How do i take a packet capture of the management port?
NAC/Extreme Control -How to terminate a session after a specified amount of time

Wednesday, July 27, 2016:
S-Series Not Forming Adjacency with Neighbor
Pim Video Stream is Not Inter-VLAN Routing on EXOS Switch
Cannot SSH to S-Series
Getting IP connectivity on a EXOS switch
Cannot create Meter in EXOS because of default port groups
Port not properly passing traffic after netlogin authentication when netlogin mode is set to optional
Can SSH/Telnet be disabled or enabled during the ZTP+ (Zero Touch Provisioning Plus) configuration
What configuration is needed for ZTP+ (Zero Touch Provisioning Plus)
Blade reset with tFujiAge]fujiAgeTransId error

Thursday, July 28, 2016:
Wireless users unable to pass traffic
SecureStack Interface Trap Shows rtr.0.x Instead of vlan
PIM command not showing up in CLI on Securestack
When special characters are used in the location field in the AP config on the wireless controller, some reports in Netsight show a corrupted location
IdentiFi AP3825i-1 are not broadcasting SSID
How many Cards Should be in a HAU Group?
Does EXOS support ISIS as IGP protocol for RSVP-TE?
All traffic are denied by dynamic ACL when the deny rule is removed and added back in EXOS 15.3 or higher

Friday, July 29, 2016:
What is Co and Adjacent Channel Interference
Matrix-X Does Not Add Port to VLAN
Does the Identifi controller support direct LDAP lookup for management login ?
Configure NAC To Use The TLS Client Certificate's Common Name As The Username
How to troubleshoot and debug ZTP+ on Extreme Control Center and ZTP+ devices
Multiple AP3610s crashing and rebooting on the 9.21.xx firmware track
Extreme Access Point AP3825 crash, with 'kernel: kTrapMonitor: NOTE: temporary wdog hit' error
Does ZTP+(PLUS) work on a EXOS stack?
SSA chassis not displaying all slots in Policy Manager
iOS Devices Showing Not Connected When They Are Connected
How to Change the OneView Device Polling Cycle

Saturday, July 30, 2016:
none

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Ronald_Dvorak — Tue, 02 Aug 2016 20:26:00 GMT

I don't think that the question was answered > "What is Co and Adjacent Channel Interference"

AND

Extreme Access Point AP3825 crash, with 'kernel: kTrapMonitor: NOTE: temporary wdog hit' error
Is this now fixed or under investigation ?

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Jason1 — Tue, 02 Aug 2016 20:26:00 GMT

Hi Ron,

Both of the above articles have been edited and updated. The 3825 crash we believe is fixed with changes made in 10.01.06, and that this reboot was a byproduct of another bug that was fixed. The recommendation is to upgrade to 10.01.06, and I've added additional log messages to the article that were seen specific to this issue.

Thanks,
Jason

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Ken_Thomas — Tue, 02 Aug 2016 20:37:00 GMT

thanks Ron, very good feedback. I will submit the article feedback, If you have any more details you want to add, if you can please submit feedback on these two articles in gtac kb, these will get get picked up from that feedback. PS, You have to select was this article helpful NO in order to provide any text.

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Ronald_Dvorak — Tue, 02 Aug 2016 20:52:00 GMT

Thanks for the information I'll do that.... 🙂

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

SusanV — Tue, 02 Aug 2016 20:52:00 GMT

Ron, is this just an example of the feedback option. We want to make sure you do not think one of these articles need deleting. and we have updated both of the ones you gave feedback on if you want to check them out again. Thanks for your feedback.

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

Ronald_Dvorak — Tue, 02 Aug 2016 20:52:00 GMT

Susan, I've tried to be funny *failed*

But let's talk about it,unfortunately the last lists with the newest articles included a lot of articles that have wrong/incomplete information.

That is a problem as Extreme is advertising the knowledge base as the first thing that you should check before opening a GTAC ticket.
I've only checked articles that are related to wireless as I don't have the experience to judge XOS articles and in my opionion 4 bad ones out of that is a lot.

For example as I've mentioned here https://community.extremenetworks.com/extreme/topics/2016-07-11-new-gtac-knowledge-articles-july-3-9... the KB article https://gtacknowledge.extremenetworks.com/articles/Q_A/Can-I-use-a-WDS-Radio-for-Client-Traffic is completely wrong.

So in my opinion something must be done to make sure that only articles are generated that are correct so whoever is using the database could trust the content.

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

SusanV — Tue, 02 Aug 2016 20:52:00 GMT

Happy to have a call with you Ron. Meanwhile, there are processes in place to improve the article referenced above. Feedback as well as Demand & Usage are the foundation of our improvement process for KB articles. We're constantly striving to get better. I appreciate your input.

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

SusanV — Tue, 02 Aug 2016 20:52:00 GMT

Thank you again Ron for all of the feedback. Nice talking with you this week.

RE: 2016-08-01: New GTAC Knowledge Articles July 24 - July 30 2016

SusanV — Tue, 02 Aug 2016 21:32:00 GMT

Ron, we recieved the article feedback and we'll review the content and get it updated. Thank you.