topic Re: I've inherited a mess - Need help with Extreme Wireless issue(s) in ExtremeSwitching (Other)

I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Tue, 21 Jan 2020 07:53:07 GMT

Hi everyone,

So I’m a new user here in the EW forums. So recently I started a new job and inherited the Extreme Wireless system. The downside is, there’s no documentation (long story) and I’m having an issue with a X430 8P.

Only a few ports work on the X430P (port 5, 8, and 10). I’ve checked all the other ports are enabled (they’re Enabled and Ready) but yet nothing will work to get them to actually work. I’ve added them to the VLAN(s) and still nothing.

This particular X430 8P feeds into a Extreme X440G2-48p-10G4 in the basement which is the MDF. Is there something I have to do on the X440G to get this to work right?

If anyone can please help I would be extremely (no pun intended) grateful.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

PeterK — Tue, 21 Jan 2020 22:21:29 GMT

Hi,

can you upload a “sh config” or a “sh tech”?

Otherwise we’re not able to help you.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Tue, 21 Jan 2020 23:35:00 GMT

Hey Peter,

Thanks for the response. So I can run SH Tech but is there a command I can use to save this to upload? Sorry for the additional question, I’m getting use to the Extreme Wireless CLI.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Wed, 22 Jan 2020 04:59:38 GMT

You can use Putty and enable logging then run show tech.

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-collect-a-show-tech-from-an-EXOS-switch?q=show+tech&c=Extreme_Software%3AIdentiFi_Wireless&l=en_US&fs=Search&pn=1

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Wed, 22 Jan 2020 08:46:55 GMT

Hi Brian,

Thanks for that. I’ve used Putty to serial into the switches and didn’t even think about the logging option. I’ll post the sh tech log tomorrow from the MDF. which is where I think the issue is coming from.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Fri, 24 Jan 2020 07:38:01 GMT

Hey Peter & Brian,

Below a Drive link to the complete log from the MDF using the “sh tech” command with only a few key

To reiterate, the issue is a room with a X430P. I check all ports on that switch and they're enabled and ready but whenever I plug anything in, they won't register. So that leads me to believe the issue is from the MDF.

Thanks again for all of the help.

MDF sh-tech

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Fri, 24 Jan 2020 23:05:36 GMT

Would need a show tech from your 430 also, and which ports are uplinks on both switches.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Fri, 24 Jan 2020 23:13:30 GMT

and you mention just a few ports work, on the 430 when you plug something into a port does it light up? If not, can you unplug a port that is working and move it to a port that isn’t and see if it lights up?

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Fri, 24 Jan 2020 23:20:25 GMT

Hey Brian,

So yes on that X430 only ports 5 (WAP), 8 (Door), and 10 (uplink to MDF) work. I even replaced the whole switch without transferring the programming and it was the same thing where only those ports mentioned above worked. So I put the original switch back.

As for the SH Tech from that X430p, I’ll get that uploaded later today..

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Sat, 25 Jan 2020 00:21:17 GMT

Shipping Room X430P SH Tech

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Sat, 25 Jan 2020 00:22:34 GMT

And Brian, yes when I plug any ethernet cables into the switch they do lit up and the ports show they’re active but when I go back to my laptop, theres no internet.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Sat, 25 Jan 2020 01:24:07 GMT

Looks like you need to add the vlan untagged to the ports you are adding.

for access points looks like you need these commands, x = port number.

con vlan WAP_Mgmt add port x untagged

Then looks like you are doing bridged at AP, so you need to add these vlans tagged:

con vlan 30,31,60 add port x tagged

I think your version of software will allow vlan numbers in the command, that way you can do multiple vlans in one command. If not, you will have to do vlans by name:

con vlan OHS_Wifi add port x tagged

Same for access control devices, just add the vlan untagged to the port.

con vlan Accesscontrol add port x

Hope this helps.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Sat, 25 Jan 2020 02:15:11 GMT

So just making sure I have this right;

Step 1 - Putty into the X430P.

Step 2 - Since I just need all of the non working ports to act as normal Ethernet connections, I’ll go to all of the ports that aren’t working (1,2,3,4,6,and 7) and run the command

Con vlan 30,31,60 add port X tagged

I think I did try that with Port 7 a few days ago but even when added to the VLAN’s I got nothing. Si maybe I used the wrong command?

EDIT: I’ll be back on prem either Monday or Tuesday and can recheck everything then. I could be mistaken.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Sat, 25 Jan 2020 02:34:39 GMT

You need an untagged vlan on the port, so the command

con vlan WAP_Mgmt add port x untagged

would do that for you.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Sat, 25 Jan 2020 02:37:34 GMT

Also here is a quick start guide to help you get familiar with the config on a switch:

https://documentation.extremenetworks.com/PDFs/EXOS/EXOS_Quick_Guide.pdf

Gtac knowledge base is a good place to go too: https://gtacknowledge.extremenetworks.com/

Of course this community is a big help also.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Sat, 25 Jan 2020 02:37:43 GMT

Ah,, I see. I do remember adding, ‘tagged’ at the end.

So I’ll do this on Monday or Tuesday, and get back to you with my progress. Thanks again!

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Wed, 29 Jan 2020 01:29:23 GMT

Hey Brian,

Trying this out now and had a quick follow up[ question.

Since Port 1 needs to be data, I choose to add the VLAN NLT data and this warning came up. Upon reading up on this, the general consensus is it’s meaningless. Can you confirm?

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Brian_Anderson1 — Wed, 29 Jan 2020 01:30:59 GMT

Yes, just a warning. So click Yes on it.

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

HeyHelpDeskGuy — Thu, 30 Jan 2020 00:44:59 GMT

Hey Brian,

So everything works. The command con vlan Nlt_data add port () works.

Only one port is not working, which is port 1. I think it’s simply a bad physical port on the X430 because even configuring to it, its not giving me data, and even when I connect straight to the switch nothing is happening.

Thanks!

Re: I've inherited a mess - Need help with Extreme Wireless issue(s)

Kevin_Alexis_Ma — Thu, 30 Jan 2020 01:19:14 GMT

Hi:

If you want to rule out hardware problems on the x430, there is a hardware diagnostic process in EXOS. This implies a cut of the network services.

The command is:

#run diagnostic extended

To verify the entire diagnostic process, I recommend that you connect through the console port.