topic Re: A stale record of the device was found in the redirector. in ExtremeSwitching (Other)

A stale record of the device was found in the redirector.

dgohio86 — Sun, 15 Jan 2023 21:00:38 GMT

Hello,

I am receiving "A stale record of the device was found in the redirector." concerning the below serial numbers:

23481812230012
23481812230006
23481911080017
23481812230010
23481812230035
23481911080125
23481911080157
23481911080089
23481911080112
23481911080112
23481911080121

Can you please reach out to the previous owner to request them to remove the stale records/remove their instance?

Thank you,

David Garrison

Re: A stale record of the device was found in the redirector.

Gabriel_G — Mon, 16 Jan 2023 13:23:36 GMT

Hi David,

Please create a GTAC case against this issue and they should be able to verify your ownership and allow you to onboard these devices to your XIQ instance.

Re: A stale record of the device was found in the redirector.

dgohio86 — Tue, 17 Jan 2023 00:20:17 GMT

Hi Gabriel, these were pulled out of an old employer's site and I was provided permission to take them home with me. I am using them for personal use and they will not be licensed. I was also advised by an extreme employee yesterday that these devices were not linked to a specific instance of the old employer. Is this not true? How do I create a GTAC case? Thanks for your help.

Re: A stale record of the device was found in the redirector.

Gabriel_G — Tue, 17 Jan 2023 16:47:18 GMT

Hi David,

You can create a case here and they should be able to help get that resolved:
https://extremeportal.force.com/ExtrSupportHome

Re: A stale record of the device was found in the redirector.

dgohio86 — Sat, 28 Jan 2023 00:21:52 GMT

I can't submit a ticket because I am not with an employer. I am a consumer. I can't get logged in or even create an account. Can we please just solve this? I have an email chain showing that the previous owner was supposed to set these switches as unmanaged, but something isn't working right.

Re: A stale record of the device was found in the redirector.

Gabriel_G — Sat, 28 Jan 2023 17:05:43 GMT

Hi David,

Try to give GTAC a call here and they should be able to assist, regardless of what company you do or don't work for.
Contact Extreme Network's Support Centre - Extreme Networks

Otherwise, you'll need to contact the original owner of these devices and have them delete or unmanaged these serial numbers from XIQ.

I don't think anyone will be able to resolve this issue via this community forum.