topic RE: Can't find the the old Enterasys technical docs library - where is that now? in ExtremeSwitching (Other)

Can't find the the old Enterasys technical docs library - where is that now?

Nick_Allen — Fri, 25 Oct 2013 22:38:00 GMT

Can't find the the old Enterasys technical docs library - where is that now?

RE: Can't find the the old Enterasys technical docs library - where is that now?

TylerMarcotte — Fri, 25 Oct 2013 23:54:00 GMT

Hi Nick, The technical docs should can be found on the extranet under each product. For instance, if you're looking for technical documentation on the S-Series, you can find the list of Feature Guides, CLI Guides, and other documents on the S-Series product page: https://extranet.enterasys.com/downloads/Pages/S.aspx.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Nick_Allen — Tue, 29 Oct 2013 18:26:00 GMT

Hi Tyler - thanks for the reply. Sorry should have clarified - I think it was called the knowledgebase. ie. Docs created in response to incidents. (Back in the day, Novell used to call them TID's - Technical Information Documents) Where might I find the knowledgebase now? I guess the new community becomes the knowledgebase but I can't find any historic knowledgebase docs. Cheers, Nick.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Patrick_M — Tue, 29 Oct 2013 18:44:00 GMT

The knowledgebase is still available at https://cp-enterasys.kb.net, but I am also concerned about what is to become of it, as the hub is not yet in a position to replace it.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Tamera_Rousseau — Tue, 29 Oct 2013 18:44:00 GMT

The HUB will be used as a repository of our most popular KB articles and we will be phasing more in shortly. However, if you are searching for a KB , please feel free to post it as a topic in The HUB for others to benefit from! If you have any additional questions, please let me know.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Nick_Allen — Tue, 29 Oct 2013 18:52:00 GMT

Ah - thanks Patrick - that's perfect - and +1 to keeping it in some form. Until its fate is decided, there should at least be a link to it from the Hub pages - I couldn't find a link to it anywhere but spent about 20 frustrating mins trying! Also sincerely hope this doesn't spell the end for Enterasys Customer Mailing List which is another great resource. List volume is low and often prompts a quicker response from contributors that a forum would do. P.S. On another note - lots of positive comments in other threads about GTAC and I would fully mirror those - hope the Enterasys/Extreme hookup fully recognises the importance of such a fantastic team who in my opinion are a huge part of customer loyalty.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Tamera_Rousseau — Tue, 29 Oct 2013 18:52:00 GMT

I am very sorry that you found searching for your content frustrating Nick! We are working diligently to move the most popular KB articles into the community so it will be easier to search and comment on those that are important to you. We are also working on providing a prompt response in our community so hopefully you will find over time that it should exceed mailing lists. 

We are also thrilled with the amazing comments on our GTAC team. We are very lucky to have such an amazing group of professionals working for us and really appreciate everyone's kudos. Please let me know if you have any additional concerns regarding the KB, our community, or issues that need to be addressed.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Patrick_M — Tue, 29 Oct 2013 18:52:00 GMT

I would suggest that the link to the Kowledgebase from http://www.enterasys.com/support/ was removed prematurely.

RE: Can't find the the old Enterasys technical docs library - where is that now?

Tamera_Rousseau — Tue, 29 Oct 2013 18:52:00 GMT

I really appreciate your feedback Patrick regarding our KB migration. I am actively looking for ways to improve and speed up this migration and make sure that the information you expect from us is still easily accessible. It is our hope that since we are moving the top 200 or so KB articles, that perhaps additional topics will come from our community as to what additional information we should migrate. I look forward to working with you to make sure you are satisfied with the information available here.