topic Help with warning messages on Summit X450e-48p stack in ExtremeSwitching (Other)

Help with warning messages on Summit X450e-48p stack

Altaf_Khan — Fri, 30 Oct 2015 18:19:00 GMT

Hi,

I am getting warning messages in my Summit X450e-48p stack. Can somebody help me understanding what could be the possible falut. Thanks in advance.

10/30/2015 17:32:30.35 Slot-6: i2c-1: shid_get_poe_enable:6432 I/O failed, addr 0x0047 rd/wr 1 cmd 5 proto 2, rc 6210/30/2015 17:32:29.80 Slot-6: i2c-1: uplink_module_eeprom_read:6636 I/O failed, addr 0x0071 rd/wr 0 cmd 5 proto 1, rc 62
10/30/2015 17:32:29.78 Slot-6: i2c-1: shid_10gUplinkCard_present:6844 I/O failed, addr 0x0047 rd/wr 1 cmd 4 proto 2, rc 62
10/30/2015 17:32:28.82 Slot-6: i2c-1: uplink_module_eeprom_read:6636 I/O failed, addr 0x0071 rd/wr 0 cmd 5 proto 1, rc 62
10/30/2015 17:32:28.80 Slot-6: i2c-1: shid_10gUplinkCard_present:6844 I/O failed, addr 0x0047 rd/wr 1 cmd 4 proto 2, rc 62
10/30/2015 17:32:28.15 Slot-6: i2c-1: shid_enable_poe:6383 I/O failed, addr 0x0047 rd/wr 0 cmd 5 proto 2, rc 62
10/30/2015 17:32:27.90 Slot-6: i2c-1: psupoll:3235 I/O failed, addr 0x0047 rd/wr 1 cmd 0 proto 2, rc 62

RE: Help with warning messages on Summit X450e-48p stack

Patrick_Voss — Fri, 30 Oct 2015 18:34:00 GMT

Hi Altaf,

Can you give me the "show switch" and "show slot" output from the stack. Is this a newly implemented stack?

RE: Help with warning messages on Summit X450e-48p stack

Altaf_Khan — Fri, 30 Oct 2015 18:50:00 GMT

Hi Patrick,

Thanks for reply. This is an old stack...

show switch output:

SysHealth check: Enabled (Normal)Recovery Mode: All
System Watchdog: Enabled

Current Time: Fri Oct 30 18:10:15 2015
Timezone: [Auto DST Disabled] GMT Offset: 330 minutes, name is IST.
Boot Time: Thu Aug 6 01:32:59 2015
Boot Count: 9
Next Reboot: None scheduled
System UpTime: 85 days 16 hours 37 minutes 16 seconds

Slot: Slot-1 * Slot-5
------------------------ ------------------------
Current State: MASTER BACKUP (In Sync)

Image Selected: primary primary
Image Booted: primary primary
Primary ver: 12.7.1.3 12.7.1.3
Secondary ver: 12.7.1.3 12.7.1.3

Show Slot Output:

Slot-1 Ist_Flr_Stack_TVTN.2 # show slotSlots Type Configured State Ports
--------------------------------------------------------------------
Slot-1 X450e-48p X450e-48p Operational 50
Slot-2 X450e-24p Empty 26
Slot-3 X450e-48p X450e-48p Operational 50
Slot-4 X450e-48p X450e-48p Operational 50
Slot-5 X450e-48p X450e-48p Operational 50
Slot-6 X450e-48p X450e-48p Operational 50
Slot-7 Empty 0
Slot-8 Empty 0

RE: Help with warning messages on Summit X450e-48p stack

Patrick_Voss — Fri, 30 Oct 2015 19:14:00 GMT

Hi Altaf,

Thank you for the information.

Are these warnings showing up continuously or is this the first time seeing them?

RE: Help with warning messages on Summit X450e-48p stack

Altaf_Khan — Fri, 30 Oct 2015 19:16:00 GMT

Hi Patrick,

They are continuous.....

RE: Help with warning messages on Summit X450e-48p stack

Patrick_Voss — Fri, 30 Oct 2015 19:29:00 GMT

Hi Altaf,

Considering these are warnings the switch should function fine. I believe these are due to some type of eeprom corruption. are you seeing any network related issues? specifically with slot 6?

What you can try moving forward is power down the slot (during a MW of course) and re-seat any of the modules installed (if any). Just to make sure this isn't a hardware related issue please run diagnostics ("run diagnostics extended") on slot 6. I would also recommend upgrading the switch to the most recent recommended version of software for the x450e. This can be found in the article below:

https://gtacknowledge.extremenetworks.com/articles/Q_A/What-Is-The-Recommended-Release-of-EXOS-For-My-Platform

I would recommend the latest patch of whatever base image is recommended in this document.

If you have performed these steps and are still seeing the logs please reach out to GTAC.

I hope this helps!

RE: Help with warning messages on Summit X450e-48p stack

Altaf_Khan — Fri, 30 Oct 2015 21:09:00 GMT

Thanks a lot Patrick... i'll do that.