topic RESOLVED: Community Login Issues with Portal Accounts in ExtremeSwitching (VSP/Fabric Engine)

RESOLVED: Community Login Issues with Portal Accounts

Drew_C — Mon, 01 Oct 2018 06:40:00 GMT

Hi everyone,
I've been informed of a potential issue affecting login to The Hub when using Extreme Portal account credentials. Some users are being incorrectly instructed to register for a new portal account, rather than being authenticated. For those of you familiar with The Hub with a known valid account, please ignore this message. New users will still need to register.

I have notified our IT team so they can investigate. I'll post updates here when I know more.

I'd also like to thank those of you who have emailed me directly to let me know about this issue.

-Drew

RE: RESOLVED: Community Login Issues with Portal Accounts

Drew_C — Mon, 01 Oct 2018 16:51:00 GMT

This should be resolved now.

RE: RESOLVED: Community Login Issues with Portal Accounts

davidj_cogliane — Mon, 01 Oct 2018 17:09:00 GMT

Yup,
I just noticed that it was.

RE: RESOLVED: Community Login Issues with Portal Accounts

Ronald_Dvorak — Mon, 01 Oct 2018 18:40:00 GMT

Thanks, finally I'd post again 🙂

RE: RESOLVED: Community Login Issues with Portal Accounts

Sandeep_Gehi — Tue, 23 Oct 2018 12:44:00 GMT

i am having the same issue. I cant log in , we are based in Dubai and my account is (removed_by_admin).

Please advice how can i get it fixed.

RE: RESOLVED: Community Login Issues with Portal Accounts

Drew_C — Tue, 23 Oct 2018 12:44:00 GMT

Hi Sandeep,
I'm not aware of any issues with logins at this time. Please email a screenshot of the problem (including any error messages) to community@extremenetworks.com