topic FN-2024-501 - 5720 series switches are not compatible with XN-ACPWR-2000W-FB Revision AA or AB PSU in ExtremeSwitching (VSP/Fabric Engine) https://community.extremenetworks.com/t5/extremeswitching-vsp-fabric/fn-2024-501-5720-series-switches-are-not-compatible-with-xn/m-p/100194#M2396 <P><STRONG>Summary</STRONG></P> <P><SPAN>5720 series switches are not compatible with XN-ACPWR-2000W-FB Revision AA or AB power supplies and may cause operational issues.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Background</STRONG></P> <P><SPAN>VSP 4900, 5520 and 5720 series switches support the&nbsp;XN-ACPWR-2000W-FB&nbsp;power supply.&nbsp;<BR />XN-ACPWR-2000W-FB revision AA and AB power supplies are compatible in VSP 4900 and 5520 series switches.<BR /><BR />XN-ACPWR-2000W-FB revision AA and AB power supplies are not compatible with 5720 series switches.&nbsp;Use revision AC or later power supplies in 5720 series switches.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Impact</STRONG></P> <P><SPAN>5720 users may see&nbsp;I2C bus access issues and switch performance impact, particularly in systems with redundant PSUs if using&nbsp;XN-ACPWR-2000W-FB revision AA and AB in 5720 series switches.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Products Affected</STRONG></P> <DIV id="j_id0:page:j_id243:j_id244:j_id245:3:j_id247j_id0:page:j_id243:j_id244:j_id245:3:j_id247_00N2T000004t2YR_div" class="sfdc_richtext"> <UL> <LI><SPAN>5720 series switches</SPAN></LI> <LI><SPAN>XN-ACPWR-2000W-FB (Rev AA/AB) power supplies</SPAN></LI> </UL> <P>&nbsp;</P> </DIV> <P><STRONG>Symptoms</STRONG></P> <P><SPAN>Symptoms may include logs indicating power supply failures, temperature read failure<FONT color="#a02b93">,&nbsp;</FONT>and fans running at high speed while at normal temperature. Fan power supply and temperature information will not be displayed in the CLI&nbsp;output.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P><SPAN>XN-ACPWR-2000W-FB revision AC or later should be used in 5720 series switches.<BR />Contact Extreme Networks for guidance if using&nbsp;XN-ACPWR-2000W-FB Rev AA/AB in 5720 series switches.<BR /><BR />Follow the steps outlined in the full Field Notice article (link below) to confirm which power supply revision is being used in the 5720 switch.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Please see the <A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000118294" target="_self">full Field Notice article here</A> for more details and future updates.&nbsp;</SPAN></P> Tue, 07 May 2024 15:48:09 GMT SamPirok 2024-05-07T15:48:09Z FN-2024-501 - 5720 series switches are not compatible with XN-ACPWR-2000W-FB Revision AA or AB PSU https://community.extremenetworks.com/t5/extremeswitching-vsp-fabric/fn-2024-501-5720-series-switches-are-not-compatible-with-xn/m-p/100194#M2396 <P><STRONG>Summary</STRONG></P> <P><SPAN>5720 series switches are not compatible with XN-ACPWR-2000W-FB Revision AA or AB power supplies and may cause operational issues.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Background</STRONG></P> <P><SPAN>VSP 4900, 5520 and 5720 series switches support the&nbsp;XN-ACPWR-2000W-FB&nbsp;power supply.&nbsp;<BR />XN-ACPWR-2000W-FB revision AA and AB power supplies are compatible in VSP 4900 and 5520 series switches.<BR /><BR />XN-ACPWR-2000W-FB revision AA and AB power supplies are not compatible with 5720 series switches.&nbsp;Use revision AC or later power supplies in 5720 series switches.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Impact</STRONG></P> <P><SPAN>5720 users may see&nbsp;I2C bus access issues and switch performance impact, particularly in systems with redundant PSUs if using&nbsp;XN-ACPWR-2000W-FB revision AA and AB in 5720 series switches.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Products Affected</STRONG></P> <DIV id="j_id0:page:j_id243:j_id244:j_id245:3:j_id247j_id0:page:j_id243:j_id244:j_id245:3:j_id247_00N2T000004t2YR_div" class="sfdc_richtext"> <UL> <LI><SPAN>5720 series switches</SPAN></LI> <LI><SPAN>XN-ACPWR-2000W-FB (Rev AA/AB) power supplies</SPAN></LI> </UL> <P>&nbsp;</P> </DIV> <P><STRONG>Symptoms</STRONG></P> <P><SPAN>Symptoms may include logs indicating power supply failures, temperature read failure<FONT color="#a02b93">,&nbsp;</FONT>and fans running at high speed while at normal temperature. Fan power supply and temperature information will not be displayed in the CLI&nbsp;output.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P><SPAN>XN-ACPWR-2000W-FB revision AC or later should be used in 5720 series switches.<BR />Contact Extreme Networks for guidance if using&nbsp;XN-ACPWR-2000W-FB Rev AA/AB in 5720 series switches.<BR /><BR />Follow the steps outlined in the full Field Notice article (link below) to confirm which power supply revision is being used in the 5720 switch.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Please see the <A href="https://extreme-networks.my.site.com/ExtrArticleDetail?an=000118294" target="_self">full Field Notice article here</A> for more details and future updates.&nbsp;</SPAN></P> Tue, 07 May 2024 15:48:09 GMT https://community.extremenetworks.com/t5/extremeswitching-vsp-fabric/fn-2024-501-5720-series-switches-are-not-compatible-with-xn/m-p/100194#M2396 SamPirok 2024-05-07T15:48:09Z Re: FN-2024-501 - 5720 series switches are not compatible with XN-ACPWR-2000W-FB Revision AA or AB P https://community.extremenetworks.com/t5/extremeswitching-vsp-fabric/fn-2024-501-5720-series-switches-are-not-compatible-with-xn/m-p/100204#M2400 <P>Hello,</P><P>Question, how can I see same/similar information when the switch is running on VOSS?</P> Wed, 08 May 2024 12:48:29 GMT https://community.extremenetworks.com/t5/extremeswitching-vsp-fabric/fn-2024-501-5720-series-switches-are-not-compatible-with-xn/m-p/100204#M2400 WillyHe 2024-05-08T12:48:29Z