topic Re: SSID are not broadcasted in ExtremeWireless (IQE)

SSID are not broadcasted

tsader — Tue, 08 Dec 2020 03:13:07 GMT

After migration to the cloud, some AccessPoint AP250s appear as "connected". However, the SSID will not be broadcast.

Re: SSID are not broadcasted

StephanH — Tue, 08 Dec 2020 03:28:16 GMT

Hello,

Did you update you configuration? => Select the AP in Manage->Default view and go to Update Devices.

What tells the “configuration audit”? == Second symbol right from the cloud symbol in the “Manage Default view”.

Re: SSID are not broadcasted

tsader — Tue, 08 Dec 2020 14:00:21 GMT

Hello Stephan,

yes I have reset all devices and the two icons are green too.

Another problem I have is that more access points overnight are now shown as offline.

Greetings

Thorsten

Re: SSID are not broadcasted

StephanH — Tue, 08 Dec 2020 14:12:52 GMT

Hello Thorsten,

if you have connection issues. The best way is to follow these steps:

https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-IQ-Advanced-CAPWAP-Troubleshooting

I a second stepx, if you are sure the connection is stabel, you can fix the SSID issue.

Re: SSID are not broadcasted

tsader — Tue, 08 Dec 2020 14:31:35 GMT

Hello Stephan,

now I have an accesspoint which looks goog in den management console. But when I want to ping something over SSH I get an Errormessage

Best regards

Thorsten

Re: SSID are not broadcasted

StephanH — Tue, 08 Dec 2020 14:36:41 GMT

Is there a ACL on the switch, or if you ping devices in other ip subnets is there a firewall?

Can you ping the default gateway?

Re: SSID are not broadcasted

tsader — Tue, 08 Dec 2020 14:42:18 GMT

Hello, Stephan,

I will check the network and get back to you. Can this also be the problem with the SSID or is this another problem?

Greetings

Thorsten

Re: SSID are not broadcasted

StephanH — Tue, 08 Dec 2020 15:16:02 GMT

I can't say for sure, but if there are connection problems this can have different effects.
Therefore, first eliminate the connection problems and then look at the layers above.