topic Re: Problem trying to push configs in ExtremeWireless (IQE)

Problem trying to push configs

jrt — Fri, 19 Mar 2021 18:57:34 GMT

Hi, getting failed to connect to SCP server. When I try and update.

Am I right in thinking when I make a config change on the portal, I need to push the changes to the APs as an update?

Any ideas???

Re: Problem trying to push configs

jrt — Fri, 19 Mar 2021 21:53:42 GMT

It seems to be only the AP130s doing this, AP120 are fine! So not networking??

Re: Problem trying to push configs

jrt — Mon, 22 Mar 2021 17:39:50 GMT

Any ideas?

Re: Problem trying to push configs

SamPirok — Tue, 23 Mar 2021 02:44:34 GMT

You are correct, when you make a change in HiveManager Classic/ ExtremeCloud IQ you do need to push a configuration update out to your devices for that change to be applied to your network. Are you trying to push out a complete configuration update or a delta configuration update? Also, what firmware version are you using on your AP130’s?

Re: Problem trying to push configs

jrt — Tue, 23 Mar 2021 15:10:34 GMT

Hi. firmware ver 5.3.4 I tried to do partial config and then ticked the box to push whole config. Tried a reboot and then config push, no luck. The AP120s are fine.

We are due to remove an old server so I have changed referances to it in the AAA profiles, so as soon as the config is pushed I can demote old server. Thanks for any help.

Re: Problem trying to push configs

jrt — Tue, 23 Mar 2021 15:35:39 GMT

I just tried updating (full) an AP on another site of ours, that was fine.

Re: Problem trying to push configs

jrt — Tue, 23 Mar 2021 15:40:18 GMT

From the log of an AP: (used xxx where appropriate)

ERROR: Download web page file /HiveManager/downloads/xxxxxxx/cwp/webpage/Guest/fail.png from xxx.208.78.53 by scp failed!

2021-03-23 08:36:44 err     capwap: system: Connect to the SCP server failed!2021-03-23 08:36:44 notice  capwap: system: "xxxxxxx" failed to scp xxx.208.78.53 server. rc=2816(11)2021-03-23 08:36:44 notice  scp: ssh: connect to host xxx.208.78.53 port 22: Connection refused^M

Re: Problem trying to push configs

SamPirok — Wed, 24 Mar 2021 00:40:39 GMT

Thanks for those details. An SCP issue is usually a firewall issue but if you’ve got other APs on the same subnet able to update then I don’t think that’s likely. That is an extremely old firmware version though, any chance we could try updating that firmware a bit? I’ve emailed you directly with instructions on how to find the firmware files you’ll need and a guide that reviews how to update firmware via the APs Web UI rather than the HiveManager GUI.

Re: Problem trying to push configs

jrt — Wed, 24 Mar 2021 20:21:01 GMT

Thanks. Really surprised its out of date, when I go to do a firmware update, it does’nt show anything, inc the “gold” firmware, so assumed up to date. Will try,