topic Re: License ends what happens? in ExtremeWireless (IQE)

License ends what happens?

jrt — Fri, 19 Mar 2021 19:05:36 GMT

Hi guys, we have Aerohive, when the license runs out, what actually breaks?? Is it captive portal??

Thanks.

Re: License ends what happens?

jrt — Mon, 22 Mar 2021 17:39:20 GMT

Anyone?

Re: License ends what happens?

SamPirok — Tue, 23 Mar 2021 02:41:13 GMT

Hi @jrt, sorry for the wait here. If you’re using HiveManager Classic or ExtremeCloud IQ, when your license expires you will not be able to manage your devices in Classic/ExtremeCloud IQ until you add a new license. Your network will continue running as normal assuming no issues come up, but you won’t be able to update anything on the AP and if an issue does come up you won’t be able to troubleshoot it outside of the AP CLI. Is that what you were looking for?

Re: License ends what happens?

jrt — Tue, 23 Mar 2021 15:24:44 GMT

Hi, thanks for the info. As per my other thread, the portal is pretty much bricked so I doubt unless we can get it working, we will bother renewing. I sent support e-mails to our supplier but never get reply.

Re: License ends what happens?

SamPirok — Tue, 23 Mar 2021 21:28:43 GMT

Thanks for letting me know. If you can tell me generally where you are located, I can find a different local contact for you to speak with?

Re: License ends what happens?

jrt — Tue, 23 Mar 2021 22:05:47 GMT

Hi, London UK

Re: License ends what happens?

SamPirok — Wed, 24 Mar 2021 03:10:20 GMT

Thank you, I’ve sent you a direct message with your local service engineer’s name and email address.

Re: License ends what happens?

zlinuxboy — Wed, 24 Mar 2021 05:28:51 GMT

assuming i finished config the ap and on a stable condition, don,t need update the ap anymore, if the license end, could the ap send back client monitor or report back to xiq?

Re: License ends what happens?

SamPirok — Wed, 24 Mar 2021 22:06:59 GMT

You wouldn’t be able to view the client monitor or reports in XIQ until you entered a new valid license. Otherwise you’ll be locked to the Manage>Devices page in XIQ with a message requesting a valid entitlement key.

Re: License ends what happens?

pos-vendas1 — Mon, 14 Jun 2021 22:19:39 GMT

Hi guys, this same with license RTU subscriptions (XIQ-PIL-S-OP-EW), after a year, for example, my customer will not be able to manage your devices in ExtremeCloud IQ On Premises until you add a new license, what is going to happen ?

Re: License ends what happens?

SamPirok — Thu, 17 Jun 2021 01:01:44 GMT

The network will continue to run as normal, but you won’t be able to push any updates out to the APs until a new license is added.