topic Re: AP305C Problem Firmware . in ExtremeWireless (IQE)

AP305C Problem Firmware .

Kilimister — Thu, 24 Aug 2023 08:29:42 GMT

Hi everyone,

I've got a problem with my AP305C. The web management page is totally broken when i use 10.5.4 to 10.6.2 firmware. Someone knows what the problem is?

Thanks for reading.

Yves.

Re: AP305C Problem Firmware .

Christoph_S — Thu, 24 Aug 2023 13:10:49 GMT

Hello Kilimister,

Are you having issues with the upgrade itself or, based on your screenshot, are you not able to log into the AP?

Are you trying to manually upgrade it?

Please provide more details on issue you are facing, meaning where do you feel that it's broken?

BR,

Re: AP305C Problem Firmware .

Kilimister — Wed, 06 Sep 2023 14:18:12 GMT

Hi Christoph,

Sorry for this long silence, i was on vacation.

So, i can log on the AP but when i'm on the AP interface i can't do anything. I share you a new screenshot.
I tryed install firmware on the Extreme Cloud iq interface and manually. The problem still the same.

When i used the 10.5.3 it's ok but with 10.5.4 to 10.6.2 i've got the problem.

I hope my explains are clearly for you.

Re: AP305C Problem Firmware .

Christoph_S — Thu, 07 Sep 2023 13:02:21 GMT

Hello Kilimister,

It's still unclear from above info exactly what is happening when you attempt to upgrade. Does it error out?

Please can you share screenshot of error from both XIQ and manual upgrade.

When you upgrade via XIQ, please make sure that you uncheck the Configuration update box first and only try upgrading the firmware. Does this help?

Please provide upgrade steps so that we may try reproducing issue.

Check the AP audit logs to see if any useful info is provided on cause of update failure.

BR,