topic Re: AP305C-1 upgrade going wrong/stucked/timed out in ExtremeWireless (IQE)

AP305C-1 upgrade going wrong/stucked/timed out

mlisboabr — Fri, 17 Nov 2023 20:31:56 GMT

Hey guys, someone can help me with this issue? I have an a brand new AP305C-1. Trying to upgrade the image from XIQ. and have this error

Ok, then i try to upgrade diretcly via browser, finish with cant be upgraded timed out. Now i tried via SSH CLI, ant timed out again.

I saw another post saying the AP has no space at /dev/root but i really dont know if this is the problem, this space is really full, but there is another partition:

Any toughts? version 10.4.r0 trying to upgrade to 10.6r4 (the image shows that but ok)

Re: AP305C-1 upgrade going wrong/stucked/timed out

RobertZ — Sat, 18 Nov 2023 14:41:52 GMT

Have you tried factory resetting the AP before the firmware update?
How to Factory default a HiveOS device via Reset button, Command-Line, or XIQ

Re: AP305C-1 upgrade going wrong/stucked/timed out

AreckD — Sun, 19 Nov 2023 13:58:54 GMT

Could you please use the command: show version detail

The image may already be in the backup version. If it is, then you can simply load into the new image by using the command: reboot backup

Re: AP305C-1 upgrade going wrong/stucked/timed out

Christoph_S — Mon, 20 Nov 2023 13:30:10 GMT

Hello @mlisboabr,

Try upgrading manually again by following these instructions: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000097737

But this time try going up to version that is closer to your current version first then up to 10.6r4. Try getting to a 10.4rx or 10.5rx version first. If trying from within XIQ, Make sure you push a complete config update first (no firmware upgrade) then push a firmware upgrade but select from available versions and go to a version that is either the next 10.4rx version if it exists or one in the 10.5rx version.

IMPORTANT: Once the AP firmware has been upgrade, please make sure that you push a complete config update again: https://extreme-networks.my.site.com/ExtrArticleDetail?an=000114440

BR,

Re: AP305C-1 upgrade going wrong/stucked/timed out

mlisboabr — Sat, 25 Nov 2023 01:17:30 GMT

Actually i tried factory default. The upgrade worked, than i have antoher error in XIQ. Idk whats happening, firewall it's ok... But, i think there is some overload at firewall and dropping connection, sometimes stay 1min off, then 30sec, the comeback...... Testing now without firewall. At home network. Probably today i have the veredict, maybe the firewall is f*ck*ng me. 😄

Re: AP305C-1 upgrade going wrong/stucked/timed out

RobertZ — Sat, 25 Nov 2023 18:40:05 GMT

Some firewalls require to increase the UDP session timeout from the default to 300s