topic Re: Wireless clients "randomly" stop receiving data while still connected to the AP. XIQ in ExtremeWireless (IQE)

Wireless clients "randomly" stop receiving data while still connected to the AP. XIQ AP4000.

Eric_Gohringer — Fri, 01 Sep 2023 21:21:19 GMT

We have a new XIQ Wireless solution rolled out over half of our campus. As stated in the title clients will randomly stop receiving data. If you look at the AP it shows the client still connected and healthy, but the client shows "no internet". If you turn WiFi off and on at the client service is restored and all is well. Then at some point in time the client stops receiving again. We've tried quite a few things to remedy this, but nothing has proven to work. Our APs are on 10.6.2.0. I believe this is happening on other model APs, but I only have a few places where I can test and the AP4000 is the AP in that area. Any thoughts or advice would be helpful. I did downgrade to 10.5.5.0, but saw the same behavior.

Thank you.

Re: Wireless clients "randomly" stop receiving data while still connected to the AP. XIQ

Brent_Addis — Mon, 04 Sep 2023 22:37:27 GMT

Hi,

Are you using Radius authentication? Or WPA2/3?

Re: Wireless clients "randomly" stop receiving data while still connected to the AP. XIQ

evelasquez — Wed, 29 Nov 2023 15:13:55 GMT

hello, this happens to me, have you found how to solved this problem?

Re: Wireless clients "randomly" stop receiving data while still connected to the AP. XIQ

AreckD — Sun, 10 Dec 2023 17:54:16 GMT

Hello,

When coming across this issue I have found that 40mhz channels configured in the radio profile works best to help alleviate the issue, having DFS enabled will also help with the lowered channel availability having wider channels brings.

Areck Degeneffe
Senior Associate Technical Support Engineer / Extreme Networks