topic Re: AP 410c Connection Issues in ExtremeWireless (IQE)

AP 410c Connection Issues

TT — Fri, 10 Mar 2023 13:30:43 GMT

Hi,

We are having issues with model AP410c series access points. End users started experiencing connection issues since we started replacing model AP250 with AP410c. Users lose their connection randomly and we can see drops on ExtremeCloudIQ. Access points never lose their power and stay connected to Cloud, that said it is nothing to do with our switches/configs. We never experienced these issues with Aerohive brand and started happening after all over our district with new 410c access points. My questions are;
1- Are you receiving similar complaints and is there a solution?
2- What is the recommended FW version for AP410C? Certain versions creates bigger issues like no connection at all for end users but all the FW listed on the portal is marked as "Global"
Looking forward to find a solution.

Thanks!

Re: AP 410c Connection Issues

bdbernaciak — Fri, 17 Mar 2023 15:26:30 GMT

We are seeing the same issue, what we have noticed looking at the ap event logs is that about every 10-14 days they aps will change their channel and power to <acsp> and then a couple seconds later the power mode will change to AT. A reboot of the aps will allow the aps to start servicing clients for another 10-14 days and the cycle repeats itself. just out of curiosity what kind of switches are you using?

Re: AP 410c Connection Issues

TT — Wed, 29 Mar 2023 14:13:15 GMT

Hp 5400R series switches.

Re: AP 410c Connection Issues

bdbernaciak — Fri, 31 Mar 2023 15:20:48 GMT

thanks. We're a Juniper shop. I was curious for us as we were only seeing this behavior on ap's that were connecting to newly insatlled Juniper 3400EXs. We didn't see it on the older models or at on of our locations that have older Cisco models. We have updated our 410's to 10.5r4 and after one failed cycle we are currently holding stable at 18 days now.

Re: AP 410c Connection Issues

TT — Mon, 03 Apr 2023 18:47:00 GMT

Thank you for your input.

Re: AP 410c Connection Issues

daniloyangzi — Wed, 11 Oct 2023 11:46:04 GMT

I have the same problem. Did you find any solution?

Re: AP 410c Connection Issues

dalebernthal — Mon, 05 Feb 2024 17:17:51 GMT

Have you found any helpful solutions to this. I have this happen with my AP410c access points in various classrooms at random times throughout the day. The Dell laptops will be connected just fine and then will randomly disconnect from the network. If we click disconnect and then connect again, they will come back up. It has become very frustrating.