topic Re: iPhones not being able to get IP Address. in ExtremeWireless (IQE)

iPhones not being able to get IP Address.

rpjunior — Fri, 17 Sep 2021 04:03:40 GMT

I've got many issues with iPhones not being able to get IP Address.

Sometime, they work, but don´t mantaining the connection.

The Network issue description is:

“The client is configured with an incorrect static IP address or gateway.”

Others mobile devices works fine.

Protected Management Frames is disable.

ExtremeCloud Version 21.1.21.11-IQVA

AP130 and AP230 version: 10.3.3.0 (10.3r3)

Re: iPhones not being able to get IP Address.

SamPirok — Thu, 23 Sep 2021 00:53:45 GMT

I’d suggest running a packet capture while an iPhone tries to connect, then filtering for the traffic just from that iPhone and look at the DHCP handshake to see which step is failing. That will typically give us a place to start troubleshooting.

Re: iPhones not being able to get IP Address.

Gerhold — Thu, 23 Sep 2021 15:59:10 GMT

You probably don't need to worry about your IP address too often, but if you ever need to change it to protect your privacy, help resolve Wi-Fi connectivity issues, or access content that's only available in other countries, it can be done in just a few steps.

Re: iPhones not being able to get IP Address.

Sisson49 — Thu, 23 Sep 2021 16:18:14 GMT

Hello,

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. thanks for creating it.