topic RE: Use Policy Acceptance page does not fit on smartphones in ExtremeWireless (IQE)

Use Policy Acceptance page does not fit on smartphones

MI — Wed, 26 Jan 2022 17:36:00 GMT

Hello,
I have configured a captive portal with a Use Policy Acceptance page. The page is poorly displayed on smartphones (double scrollbars, no line breaks, ...)
How can this be improved?

AP: AP305CX,
OS Version: 10.3.4.0 (10.3r4)

Thank you in advance.

Kind regards

M I

RE: Use Policy Acceptance page does not fit on smartphones

SamPirok — Thu, 27 Jan 2022 17:13:00 GMT

I believe we would need to open a support case to document the issue so we can get our engineering team to work on a fix for this. Would you be able to open a support case on our Extreme Portal?

RE: Use Policy Acceptance page does not fit on smartphones

MI — Thu, 27 Jan 2022 17:34:00 GMT

I've no direct support access, but I can contact our Extreme partner regarding this.

RE: Use Policy Acceptance page does not fit on smartphones

SamPirok — Thu, 27 Jan 2022 19:01:00 GMT

Thanks for explaining, yes if you could contact your partner and ask them to submit the case on your behalf that would help. It will help if they can attach a screen shot of your CWP like you've shared on this post, so our engineers can see what you are seeing and start trying to replicate the issue in our labs.

RE: Use Policy Acceptance page does not fit on smartphones

MI — Tue, 22 Feb 2022 16:56:00 GMT

The support case was without success. The engineer told me that the CWP works as designed. I should use a shorter text / I have to accept the problem.

RE: Use Policy Acceptance page does not fit on smartphones

SamPirok — Tue, 22 Feb 2022 17:17:00 GMT

Would you mind sharing the case number with me so I can follow up on my end? If you'd rather share that with me directly, my email is community@extremenetworks.com.

RE: Use Policy Acceptance page does not fit on smartphones

SamPirok — Tue, 22 Feb 2022 18:08:00 GMT

Thank you for sending over that case number, I think I see the issue now. The screenshot you shared with us here on this post shows the button text cut off, but the screenshots attached to the case do not show this. Could you attach the same screenshot you've shared with us here to the case so they can get a better sense of the issue?

RE: Use Policy Acceptance page does not fit on smartphones

MI — Tue, 22 Feb 2022 18:58:00 GMT

I had shared the screenshots. I will submit them again.

RE: Use Policy Acceptance page does not fit on smartphones

MI — Tue, 03 May 2022 12:17:00 GMT

The ticket is still in process. So far there is no prospect of resolution.