topic Re: Solid orange light AP550 won't reset. in ExtremeWireless (IQE)

Solid orange light AP550 won't reset.

SvenC — Sun, 22 May 2022 13:56:10 GMT

Hi,

i have some AP550, i have update the FW at ExtremeCloud IQ
One AP are don´t want to work after update.
Light shows orange and can´t reset.
I have setup IP but it shows
grey cloud disconneted and not connected to extreme cloud IQ.
I have wait more then one hour.
What can i do to get them back to work

I try Putty
and it stops here

Re: Solid orange light AP550 won't reset.

SamPirok — Mon, 23 May 2022 15:45:20 GMT

Hi Sven, for APs with a solid orange light (which means the AP is up and running, and will broadcast a network if it has one configured already, but is not connected to XIQ), you can use this guide to manually connect the AP to your XIQ instance and to troubleshoot why the AP wasn't connecting in the first place.

That said, if the AP won't reset properly you'll likely need to RMA that device. I'd recommend opening a support case on our Extreme Portal, and attaching your screenshot of where the reset process stalls, for them to review.

Hope that helps!

Re: Solid orange light AP550 won't reset.

SvenC — Mon, 23 May 2022 16:53:21 GMT

Hi Sam,

when i try to open https://community.extremenetworks.com/discussion/extremeportal.force.com
I can´t find to open an RMA request

Re: Solid orange light AP550 won't reset.

SamPirok — Mon, 23 May 2022 17:00:22 GMT

Hi Sven, you'll want to go to Extremeportal.force.com, log in (if you don't have an account already you'll have to register first), then go to the Support tab and open a new case. In the case description, let them know that the AP won't complete a reboot and that you would like an RMA.

Re: Solid orange light AP550 won't reset.

SvenC — Mon, 23 May 2022 17:56:54 GMT

Thank you, got it.