topic Re: Aerohive AP230: Device Update Failed. in ExtremeWireless (IQE)

Aerohive AP230: Device Update Failed.

son_duong — Fri, 25 Dec 2020 00:49:09 GMT

Hi Team,

I got 1 AP230.

Current HiveOS Version : 6.1r5

Device Update Failed in Hivemanager(NG) : “The AP_230 with MAC address 9C5D1223**** firmware upgraded from 6.1.5.0 to 6.4r1 is not supported. Please manually upgrade the device firmware to 6.1r6, and then reconnect.”

I see notification: “ Following devices can’t be upgraded automatically, please manually upgrade to 6.1r6 first: AH-23cbc0”

Could you please send me the fit firmware for AP230 ? version 6.1r6.

Email: son.duong@ccvi.vn

Thanks Team.

Re: Aerohive AP230: Device Update Failed.

SamPirok — Fri, 25 Dec 2020 02:53:36 GMT

Hello Son, thank you for letting us know, I’ve emailed you with instructions on how to get the AP230 updated. Please let me know if I can help with anything else! Happy Holidays!

Re: Aerohive AP230: Device Update Failed.

son_duong — Fri, 25 Dec 2020 18:28:37 GMT

Many thanks for the reply, I will try and update later. Happy Holidays!

Re: Aerohive AP230: Device Update Failed.

son_duong — Mon, 28 Dec 2020 16:08:14 GMT

Hello Sam,

Thank you for sending me the right HiveOS version, I have successfully updated to the latest version and it works very well.

Re: Aerohive AP230: Device Update Failed.

jeeprebel — Tue, 02 Feb 2021 03:46:51 GMT

Can I get the 6.1r6 download info emailed to me as well? I have the same problem with an AP230 that needs it before it can proceed to newer versions. Thanks!!

Re: Aerohive AP230: Device Update Failed.

SamPirok — Tue, 02 Feb 2021 03:55:20 GMT

Hi @jeeprebel , I’ve emailed those instructions over to you now. Please let me know if I can assist with anything else!

Re: Aerohive AP230: Device Update Failed.

jeeprebel — Tue, 02 Feb 2021 04:30:09 GMT

Thank you SO MUCH Sam!! I got it working!

Re: Aerohive AP230: Device Update Failed.

dyoung — Tue, 02 Mar 2021 03:59:11 GMT

Hi there Sam

Can you please send me the instructions yo manually update and Ap230 - I have one stuck on updating a well.

Thanks

Dave

Re: Aerohive AP230: Device Update Failed.

SamPirok — Tue, 02 Mar 2021 04:05:09 GMT

Hi @dyoung, thanks for letting me know, I’ve emailed you those instructions as well. Please let me know if you have any issues updating your AP from here.

Re: Aerohive AP230: Device Update Failed.

dyoung — Tue, 02 Mar 2021 07:19:18 GMT

Hi Sam

Thank you for your help. Was able to update the AP230 and has fixed my problem.

Cheers

Dave

Re: Aerohive AP230: Device Update Failed.

dyoung — Wed, 03 Mar 2021 05:08:15 GMT

Hi Sam - another question you may be able to answer. There used to be a (Golden) recommended firmware when updating - how do we choose from the updates available now. Is choosing the latest the best option. (I do read the ‘what’s new’)

Thanks

Dave

Re: Aerohive AP230: Device Update Failed.

SamPirok — Fri, 05 Mar 2021 23:20:12 GMT

Hi Dave, we got rid of the “golden” versions of firmware, and generally recommend that you use the latest version available. That said, if you’re not sure about a brand new version, I might give it a few days after the release of a new version and then check back here on the community to see if anyone has noticed any issues with the new version.

Re: Aerohive AP230: Device Update Failed.

owenning — Mon, 19 Apr 2021 04:09:56 GMT

Hi Sam,

I have the same issue - can you please send me the instructins in order to get the AP230 working.

The AP has 6.1r6 installed.

Thanks

Oliver

Re: Aerohive AP230: Device Update Failed.

SamPirok — Tue, 20 Apr 2021 02:18:10 GMT

Hi Oliver, I’ve just emailed you directly with the instructions. Please let me know if I can help with anything else!

Re: Aerohive AP230: Device Update Failed.

owenning — Tue, 20 Apr 2021 16:04:27 GMT

Works perfectly!!

Thank you very much Sam!

Re: Aerohive AP230: Device Update Failed.

junjie — Wed, 28 Apr 2021 10:26:57 GMT

Hi @Sam Pirok, I have the same issue

Can you please send me the instructions yo manually update and Ap230 - I have one stuck on updating a well.

Thanks

Re: Aerohive AP230: Device Update Failed.

SamPirok — Wed, 28 Apr 2021 19:54:45 GMT

Hi @junjie, I’ve emailed you instructions on how to get the firmware you need and how to update the AP’s firmware via its Web UI. Please let me know if you have any further trouble updating your devices.

Re: Aerohive AP230: Device Update Failed.

richcorr — Thu, 29 Apr 2021 03:04:12 GMT

I have the same issue - can you please send me the instructions in order to manually update the AP230 working.

Re: Aerohive AP230: Device Update Failed.

junjie — Thu, 29 Apr 2021 07:56:10 GMT

Works perfectly!!

Thank you very much!

Re: Aerohive AP230: Device Update Failed.

SamPirok — Thu, 29 Apr 2021 20:58:36 GMT

Hi @richcorr, I’ve emailed those instructions over to you now as well. Please let me know if I can help with anything else!