topic Re: Troubleshooting - Can't reach device to come back online in ExtremeWireless (IQE)

Troubleshooting - Can't reach device to come back online

LisaW — Fri, 12 Aug 2022 17:30:30 GMT

I'm having an issue with our AeroHive pod at work constantly going off-line lately. It periodically comes back online then goes back off again, leaving part of the building without wi-fi. I can't reach the device through Extreme Cloud IQ to get it to come back-up. Anyone else experience this or have any suggestions?

Re: Troubleshooting - Can't reach device to come back online

Christoph_S — Mon, 22 Aug 2022 15:41:36 GMT

Hello Lisa,

Please follow this link to instructions on CAPWAP troubleshooting tips: https://extremeportal.force.com/ExtrArticleDetail?an=000057794
Check the cable going to the AP
Move the AP cable to another known working switchport to see if issue will follow AP
If using SonicWall firewall Increase the UDP session timeout: https://extremeportal.force.com/ExtrArticleDetail?an=000058924
Reset the AP and have it pull the config again

I hope this helps,

Re: Troubleshooting - Can't reach device to come back online

dpanev — Thu, 01 Sep 2022 13:52:32 GMT

Fix port speed of the switch to 100mbit. If it comes online and stays online you have a wiring problem