topic Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect in ExtremeWireless (IQE)

Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

s_blum1 — Mon, 25 Jan 2021 18:04:52 GMT

Hello Community,

i have tried several times to update one of my many AP130. Everything seems fine, the device does a reboot, but then it shows the same old Firmware as before. All other AP’s (i have meanwhile over 200) could be updated without problems.

Any suggestions to solve the Problem? I have the device at my workplace with the ability to CLI-Access.

Greetings

Steffen Blum

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

SamPirok — Tue, 26 Jan 2021 00:19:46 GMT

Hi Steffen, I’ve emailed you directly with instructions on how to get the firmware file you need so you can try updating the firmware outside of the GUI. That way we can narrow down if the update issue is with the GUI or the AP itself. Please let me know if you have any further trouble updating the AP from here.

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

s_blum1 — Fri, 29 Jan 2021 00:59:31 GMT

Hello Sam,

thank you for sending me the firmware and the instructions to update manually from the web-frontend. I have tried it, but nothing happens after pressing “apply”. In the meanwhile I have also tried again to update from ExtremCloud IQ. But always the same. The LED oft the AP changes for a few Seconds from white to orange, comes back to white, and after further 10-15 seconds it does a reboot. After the AP is online again it shows me the same old firmware as before. Meanwhile I've got a second AP with firmware version 10.0.9.1 with same behavior.

Is there also a possibility to update per tftp? In the cli I haven't find any hint to do so.

Thanks for assisting

Steffen

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

SamPirok — Fri, 29 Jan 2021 20:16:56 GMT

Thanks for keeping me updated, there is a way to update firmware via TFTP, however you will need a bit of support assistance to do that. This guide reviews the steps needed here, for step 4 you will need an XIQ engineer to enter in the bootloader password for you: https://extremeportal.force.com/ExtrArticleDetail?an=000056869&q=update%20firmware%20tftp%20hiveos

If you don’t have support currently, please let me know and we can explore other options.

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

tobias_s_jonsso — Fri, 05 Feb 2021 14:46:56 GMT

Hi,

I had a similar problem with AP130 in our OnPrem. Its been a while so Im not 100% sure if this was the right command but here goes.

In the CLI:

reboot current

I guess that the two APs that had this problem somehow was running on backup firmware.

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

s_blum1 — Sat, 06 Feb 2021 00:14:56 GMT

Ok, after many fails while upgrade to the newest Firmware (10.0r10a) or the same as actually installed (10.0r9b) I have tried today another way. I choosed to install an older version (10.0r8a) an after that went back to the newest and that did it. Reproduced on the other two AP130 with the same problems and all of theme are fine now.

Thanks a lot for your help

Do i have to close the thread?

Re: Can't update AP130 (HiveOS 8.2r4) to 10.0r9b in ExtremeCloud IQ Connect

SamPirok — Mon, 08 Feb 2021 21:43:36 GMT

Thanks for letting us know the conclusion, I’ll go ahead and close the thread out for you.