https://community.extremenetworks.com/t5/extremewireless-iqe/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76461#M696 Hi, I have an older Aerohive AP that I was hoping to use with Extreme Cloud IQ. However, when I attempt to enroll the AP, I see:<BR /><BR />Onboard Failure <UL data-dojo-attach-point="failures"> <LI title="A stake record of the device was found in the redirector."><SPAN class="w_325">01301607072787</SPAN><SPAN>A stake record of the device was found in the redirector.</SPAN><SPAN></SPAN></LI> </UL> <BR />The AP had been previously connected to HiveManager, but has been most recently used as a standalone AP. Can this serial number be unlocked so it can be added please? Fri, 21 Jan 2022 19:55:37 GMT mihurley 2022-01-21T19:55:37Z https://community.extremenetworks.com/t5/extremewireless-iqe/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76461#M696 Hi, I have an older Aerohive AP that I was hoping to use with Extreme Cloud IQ. However, when I attempt to enroll the AP, I see:<BR /><BR />Onboard Failure <UL data-dojo-attach-point="failures"> <LI title="A stake record of the device was found in the redirector."><SPAN class="w_325">01301607072787</SPAN><SPAN>A stake record of the device was found in the redirector.</SPAN><SPAN></SPAN></LI> </UL> <BR />The AP had been previously connected to HiveManager, but has been most recently used as a standalone AP. Can this serial number be unlocked so it can be added please? Fri, 21 Jan 2022 19:55:37 GMT https://community.extremenetworks.com/t5/extremewireless-iqe/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76461#M696 mihurley 2022-01-21T19:55:37Z https://community.extremenetworks.com/t5/extremewireless-iqe/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76462#M697 <P>Hello Mike,</P> <P> </P><P>We found the device was associated with an XIQ account created by your email, <STRONG>mihurley@niagaracollege.ca -&nbsp; &nbsp;</STRONG>we will remove this device and try adding it again.</P> <P><STRONG></STRONG></P> <P>Regards,<BR />Benjamin Tam<BR /><BR />Senior Technical Support Engineer / Extreme Networks<BR />Btam@extremenetworks.com<BR />Office 1-800-872-8440<BR />ExtremeNetworks.com<BR />Advance with Us™</P> Fri, 21 Jan 2022 21:47:56 GMT https://community.extremenetworks.com/t5/extremewireless-iqe/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76462#M697 BenjaminT 2022-01-21T21:47:56Z