topic RE: NAC down in NAC Manager but up in Console in ExtremeWireless (General)

NAC down in NAC Manager but up in Console

Marlon — Wed, 29 Jun 2016 14:18:00 GMT

NAC down in NAC Manager but up in Console. suddenly our NAC are down in NAC MAnager.

please see attached screenshot

RE: NAC down in NAC Manager but up in Console

Bharathiraja__S — Wed, 29 Jun 2016 14:48:00 GMT

Hi Marlon,

Please check the below article and let us know if this helps.

https://gtacknowledge.extremenetworks.com/articles/Solution/NAC-Appliance-is-red-in-NAC-Manager

Thanks,

Suresh.B

RE: NAC down in NAC Manager but up in Console

Marlon — Wed, 29 Jun 2016 21:16:00 GMT

Hi Suresh,

Thanks. NAC and Netsight are in the same network and no firewall in between . Windows Firewall of Netsight is off, also no update of Netsight or NAC.

we already restarted the NAC and Netsight but no avail. we also cannot connect using SSH to NAC

RE: NAC down in NAC Manager but up in Console

Ryan_Yacobucci — Mon, 04 Jul 2016 05:02:00 GMT

Hello Marlon,

You can ping the NAC appliance, and it's responding to SNMP but you cannot SSH to it?

Are you able to get console access?

If so try the following commands:

See the status of the NAC:
nacctl status

Check disk space:
df -h

Attempt the following commands:

nacctl restart

Also, attempt to get to the NAC using the following URL:

https://:8443

try username: admin
password: Extreme@pp

or

password: Enterasysn@c

I would highly suggest creating a ticket with GTAC for this.

Thanks
-Ryan