topic Re: WirelessPlanner Failed to Calculate floor maps in ExtremeWireless (General)

WirelessPlanner Failed to Calculate floor maps

lrademan — Thu, 14 Mar 2019 13:20:20 GMT

After adding the floor plan and adding the AP's the last step is to view the result.
However when clicking on the wirelessplanner comes back with an error message saying "Failed to Calculate floor maps".
I have tried this with Edge, Firefox, Chrome and Opera and even on different computers with the same result.
Is there a problem with the website.

I have created numerous floor plans in 2018 and never had any issues.

Re: WirelessPlanner Failed to Calculate floor maps

jyong — Thu, 14 Mar 2019 15:24:19 GMT

I faced the same issue as well. When I opened up the maps which I created previously, I could not see the heatmap, link speed and coverage even though the APs already plotted on the map. The error was 'Could not perform calculation'.

When I tried with a new floor plan, I could not run automatically place AP function. Generates error 'Failed to auto-deploy'.

Re: WirelessPlanner Failed to Calculate floor maps

Doug — Thu, 16 May 2019 18:30:58 GMT

Sorry for the delay in reply, for issues like this I would suggest you open a ticket with the GTAC. Is this problem still happening? We will try to test and confirm on our side.

Doug Hyde
Manager, Technical Support / Extreme Networks

Re: WirelessPlanner Failed to Calculate floor maps

jyong — Thu, 16 May 2019 20:50:25 GMT

I have raised a ticket with GTAC after posting here previously .. problem was already resolved by the team.

Re: WirelessPlanner Failed to Calculate floor maps

Doug — Thu, 16 May 2019 21:03:08 GMT

Thank you for the feedback.