topic Wireless Planner unable to login in ExtremeWireless (General)

Wireless Planner unable to login

aleah27 — Tue, 14 Mar 2023 10:49:17 GMT

Hi Extreme Team,

I am Having problems in logging-in in wirelessplanner. https://wirelessplanner.extremenetworks.com/#/login

I cant get logged in - just says invalid credentials.

When I click on "forgot password" it just says "Unable to send the password reset request"

The issues happens for multiple accounts we tried to login.

Need your help....

Re: Wireless Planner unable to login

BenjaminT — Thu, 20 Apr 2023 17:23:07 GMT

What is the email address you require the password reset?

-Benjamin Tam
Technical Support Engineer / Extreme Networks

Re: Wireless Planner unable to login

aleah27 — Mon, 01 May 2023 12:23:11 GMT

I tried to login but always showing invalid credential. And also I tried to register but its showing already registered.

Here's my email: alvin@dcsme.com

Re: Wireless Planner unable to login

BenjaminT — Mon, 08 May 2023 19:40:10 GMT

Thank you - will send an email to a colleague that will give you a temporary password, then log in with a temporary password, and change it from Account Settings.

-Benjamin Tam
Technical Support Engineer / Extreme Networks

Re: Wireless Planner unable to login

BenjaminT — Tue, 29 Aug 2023 22:01:32 GMT

Sent private email to alvin@dcsme.com with new password - on 5/26/2023, can resend the password if you cannot locate the email.

-Benjamin Tam