topic “The device appears to be in use by another VIQ”. in ExtremeWireless (General)

“The device appears to be in use by another VIQ”.

dchalco — Tue, 21 Mar 2023 16:14:49 GMT

Hi support,

I am trying to add multiple APs that I purchased to my ExtremeCloudIQ account, but I am getting the following message:

02301412080121
02301412080114
02301412080129
02301412080080
02301412080135
02301412080152
02501904271373
02301412080067
02301412080081
02301501021587

The device appears to be in use by another VIQ.

Re: “The device appears to be in use by another VIQ”.

rmu — Wed, 22 Mar 2023 12:06:35 GMT

i guess you bought refurbed aps.

so they are added so someone else´s xiq and need to be released there.
if you have contact to them, pls ask them to do so.
otherwise you have to open a gtac case

nr
rmu

Re: “The device appears to be in use by another VIQ”.

dchalco — Wed, 22 Mar 2023 15:41:49 GMT

thank you very much for your help,
How can I open a case with them, can you help me?

Re: “The device appears to be in use by another VIQ”.

honynki — Fri, 24 Mar 2023 03:47:35 GMT

To remove the access point from the existing VIQ, follow these steps. Log in to your Extreme CloudIQ account and navigate to the "Devices" section. myLoyola
Locate the VIQ that the access point is currently associated with and click on it to open the details page.
Select the access point that you want to remove and click on the "Remove" button.
Confirm that you want to remove the access point from the VIQ.