topic Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through in ExtremeWireless (General)

XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

bradley_tate200 — Thu, 13 Jul 2023 13:55:34 GMT

Hello,

I was wondering if anyone was able to assist/suggest anything regarding XCC Wireless?

We are having a issue where the AP's we have connected are not pulling through the switch port information when looking at the devce list.

Please see below:

Any ideas?

LLDP is working as we can see the info when looking at the switches?

We are running a mixture of ERS 4950GTSPWR+ and VOSS 5420 Switches.

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

Jan_Reister — Wed, 12 Jul 2023 12:50:36 GMT

How did you onboard this AP?

The IP and mac address should be reported by the AP via the tunnel to the controller. Can you SSH into it?

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

Ken_Applebaum — Wed, 12 Jul 2023 15:24:41 GMT

Hi,

The AP does not appear to be assigned to a site yet. I don't believe it will obtain an IP nor display it's MAC address until that is done.

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

bradley_tate200 — Thu, 13 Jul 2023 13:53:24 GMT

the AP does have IP and MAC but is still for some reason not pulling through the switch port info

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

bradley_tate200 — Thu, 13 Jul 2023 13:54:48 GMT

The AP was onboarded via the adoption tab under configuration, plugged the AP into the switch and then it automatically found itself.

We also have a DNS record so the AP's dont have to complete there discovery.

The AP is getting IP and MAC but still pulling through Switch port info

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

Madalin — Thu, 16 May 2024 11:58:43 GMT

Same behavior also on our side except that it shows wrong/outdated info.

The main question from my side is how to force a rediscover.

@Jan_Reister - I don't really get the point of your latest question. Is it important how it was onboarded? Yes, we are able to SSH. DNS, IP and MAC are discovered. We pushed an image upgrade as well.

We have NAC behind. There is a mechanism which trigger APs' info/logs to EWC? If yes, there is a way how to force or set a synch time?

Re: XCC VE6120 Large 10.06.02.0021 - AP's not pulling switch port info through

Madalin — Thu, 16 May 2024 12:01:00 GMT

Switch Port1 info is outdated