topic Re: Bricked AP310i - can't login in ExtremeWireless (General)

Bricked AP310i - can't login

mb633 — Wed, 26 Jul 2023 15:23:50 GMT

Need to regain access to AP310i. Keep getting "login incorrect" with every combination I can think of. How can the device be reset to a "new" state (factory default?) and what would those credentials be?

Re: Bricked AP310i - can't login

Christoph_S — Thu, 27 Jul 2023 12:14:54 GMT

Hello mb633,

Please follow the instructions in this article to reset and log back into the AP: https://extremeportal.force.com/ExtrArticleDetail?an=000093499

BR,

Re: Bricked AP310i - can't login

mb633 — Fri, 28 Jul 2023 18:28:14 GMT

I saw that article. Point 1 brought it back to the same inaccessible state. Point 2 gave me "incorrect login". Point 4 also gave me "incorrect login". Point 3 doesn't seem to apply to my WAP - AP310i.
I will say that I, perhaps foolishly, tried to downgrade the WAP software prior to it becoming inaccessible. I would have thought a factory reset would fix that, though.

Re: Bricked AP310i - can't login

Christoph_S — Mon, 31 Jul 2023 12:25:56 GMT

One more try:

1 - Make sure that you completely segregate this AP from the rest of your network (use power injector or switch not connected to your network). The AP should not be able to see other WiNG APs on the network.

2 - Reset the AP via console (reset/FactoryDefault)

3 - Try to log in

If above don't help, please call in for an RMA.

BR,

Re: Bricked AP310i - can't login

Jadejones — Mon, 07 Aug 2023 12:19:30 GMT

You can Locate the reset button on the device. With the AP powered on, press and hold the reset button for about 10 seconds. Release the button when the LEDs start flashing.

Re: Bricked AP310i - can't login

Christoph_S — Tue, 08 Aug 2023 12:37:40 GMT

Hello @mb633

The AP is either defective or pulling some info from somewhere on your network, which is why I had recommended completely segregating it from the rest of your network before resetting it. Have you tried the steps I had sent?

If this does not work > RMA.

BR,